REDCap: Set a Custom Email Display Name

REDCap allows you to send automated emails from your project. Because of UW-Madison firewall settings, all emails sent from REDCap will come from redcap@ictr.wisc.edu. However, you can set a custom display name that will show up in a recipient's inbox.

Custom display names can be set for the following kinds of automated emails:

  • Automated survey invitations (ASIs)
  • Survey invitations triggered in other ways (e.g. Participant List, manual trigger)
  • Alerts and Notifications
  • Survey completion notifications

When you are setting up the text and conditions for your email, you will see a "Display Name" field for the "From" email settings. (Reminder: The email you set from the drop-down will only function as the reply-to email address! The email will actually be sent from redcap@ictr.wisc.edu. This cannot be changed.)

Screenshot showing the Display Name field.
The 'Display Name' field will display in someone's inbox. Note that whatever you choose for the email address will only function as a reply-to email.
Screenshot displaying the'from' email display name is for 'REDCap Support Team'.
Example of a custom display name as it appears in the recipient's inbox.




Keywords:REDCap, email, display, from email, display name   Doc ID:108653
Owner:Amy S.Group:SMPH Research Informatics
Created:2021-01-27 18:11 CSTUpdated:2022-08-09 13:11 CST
Sites:Institute for Clinical and Translational Research, SMPH Research Informatics
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