What is iLab:

iLab is an online tool for researchers that streamlines service requests, equipment reservations, and billing with UW shared services. Study teams engage with the system as Groups/Labs, while the UW shared services engage with the system as Cores.

How to Access iLab:

If you are an existing Group/Lab user, click here to login to iLab.

If you are a new Group/Lab user, visit the iLab Core Facility Management System Webpage and select the User Support dropdown to select Group/Lab User Support. Refer to the Getting Started questions and answers pertaining to registering an account.

iLab FAQs:

• While in the application, select Help next to your username in the bar across the top of the page, and then select the FAQs icon.

iLab Help/Contact Information:

What is the nature of your question/issue?	Who to contact
Group/Lab Access Requests	Complete this survey (REDCap)***
Group/Lab Access Issues (e.g., a PI is unable to add you to a lab)	Submit a Jira ticket
New Core Request	Submit a Jira ticket
Application Enhancement Requests	Submit an enhancement Jira ticket
How to Manage a Group/Lab	While in the application, select Help next to your username in the bar across the top of the page, then select the Help Site icon. In the Help Site, expand the Managing a Group menu. Includes topics such as overview, members, and budgets. Submit a Jira ticket
Lab-Specific Questions/Issues	Your lab administrator
Cores Only: Questions/Issues	While in the application, select Help next to your username in the bar across the top of the page, then select the Help Site icon. In the Help Site, expand the Managing a Core menu. Submit a Jira ticket Email ilab-support@agilent.com (If you are part of a Group/Lab, do not contact this email; instead, refer to the above)
General UWCCC/Oncology Workflows	Refer to the UW iLab: iLab and Clinical Research Workflows (PDF)

***This link allows you to request access to iLab and other applicable applications (e.g., OnCore, Florence eBinders, REDCap, SMPH DocuSign, Participant Payments) at the same time.

Additional Information:

Visit the links below to learn more about iLab.

• UW iLab: Group/Lab User Support
• UW iLab: Core User Support