Outlook Desktop (Windows) - Disable Downloading Folders

This setting often fixes Email Service Account issues such as, folders or sub-folders not showing (missing) in Outlook Desktop, but showing (not missing) in Outlook on the Web.


Open Outlook Desktop version, click File - Account Settings - Account Settings... (again).

Account Settings

In the E-mail tab, double click on your email address listing.

Double Click Email address

In the Exchange Account Settings window, click the More Settings... button.

More Settings selection

In the Microsoft Exchange window, select the Advanced tab.

In the Advanced tab, uncheck the box next to Download shared folders, then click OK.

Advanced Tab uncheck box next to Download Shared folders

Click OK again, then Next, and Finish.

Close out of all Outlook windows, then re-open Outlook desktop.

The setting should be enabled now.  

Confirm that desired folders are now showing properly, in Outlook Desktop.




Keywords:outlook folders disable   Doc ID:110328
Owner:Adrian G.Group:School of Medicine and Public Health
Created:2021-04-16 08:33 CSTUpdated:2021-04-16 11:27 CST
Sites:School of Medicine and Public Health
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