Topics Map > Desktop Support > Procedures and How-Tos

Jira Customer Portal View

Created by Brandon Dietz on May 25, 2022

There are two ways to access the customer portal 

  1.  By clicking on the hyperlink in the email:

example email with view request hyperlink hilighted

This will take you directly to that tickets view.

2. Got to the URL https://jira.med.wisc.edu/servicedesk/customer/user/login?destination=portals and log in using netid.

jira customer portal login screen with a NetID Login button

On the top right click the request button to view all your requests to Jira.

In the top right corner a dropdown with my requests button hilighted

This view will show all the tickets you are associated with.

a list of all support requests

Click onto a ticket to view all the comments and add a new one,

an example support request with a text box at the top of the screen to add a comment


Keywords:
smph it knowledge base jira customer support portal ticket 
Doc ID:
134054
Owned by:
Brianna M. in SMPH
Created:
2024-01-16
Updated:
2024-02-09
Sites:
School of Medicine and Public Health