To submit a service desk ticket, click on this link:

https://smph-navigator.atlassian.net/servicedesk/customer/portals

Put in your wisc.edu email address (not an @oncology or @pt etc., but your main wisc.edu address) and click Next.  Then click on Continue with Atlassian account.  It will then bring up a Duo login, login to Duo as usual.

 Once logged in you will have different request options to click on.

In the top right corner you will also see a button to look at your requests.  You can also email help@med.wisc.edu and those will also show up under Your Requests in our updated Ticket Portal.

“Requests” will take you to all the tickets you have put in.  By default it shows Open requests, but you can change it to search on Closed requests or put in a keyword and search on that.

Clicking on the SMPH Navigator link will take you back to the list of Request forms.

This is an example of what a form would look like, General Support Request:

Hitting Cancel will take you back to the list of request types

Changes with the new system:

When a ticket is created, or comments added, it will send an email (to the user and the help desk person assigned to the ticket).  In alignment with HIPAA guidelines, no specific notes will appear in the generated email, you will need to go into the Support Portal to view the request to see any comments.

Please note, all emails from the portal will have "USSSUP-## User Support Services" in the subject.