Topics Map > Desktop Support

Accessing Shared Services IT Web Portal

The Support Request Portal allows you to easily review all of your open and closed support tickets, search help topics and knowledge base, and submit new support request forms.

To submit a service desk ticket, click on this link:

https://smph-navigator.atlassian.net/servicedesk/customer/portals


Navigator portal sign-in

Put in your wisc.edu email address (not an @oncology or @pt etc., but your main wisc.edu address) and click Next.  Then click on Continue with Atlassian account.  It will then bring up a Duo login, login to Duo as usual.

Atlassian login

 Once logged in you will have different request options to click on.

Request options

In the top right corner you will also see a button to look at your requests.  You can also email help@med.wisc.edu and those will also show up under Your Requests in our updated Ticket Portal.

My requests link    

“Requests” will take you to all the tickets you have put in.  By default it shows Open requests, but you can change it to search on Closed requests or put in a keyword and search on that.

Open requests

Clicking on the SMPH Navigator link will take you back to the list of Request forms.

Navigator return

This is an example of what a form would look like, General Support Request:

General form

Hitting Cancel will take you back to the list of request types

Create or Cancel

Changes with the new system:

When a ticket is created, or comments added, it will send an email (to the user and the help desk person assigned to the ticket).  In alignment with HIPAA guidelines, no specific notes will appear in the generated email, you will need to go into the Support Portal to view the request to see any comments.

Please note, all emails from the portal will have "USSSUP-## User Support Services" in the subject.

Email example



Keywords:
Helpdesk portal 
Doc ID:
141553
Owned by:
Mary S. in SMPH
Created:
2024-09-03
Updated:
2025-06-19
Sites:
DoIT Help Desk, School of Medicine and Public Health