Topics Map > Desktop Systems Support

VoIP Helplful Links

List of helpful links for VoIP questions and answers(searching www.kb.wisc.edu will produce these results)

Be sure to access these links through Chrome or Firefox, NOT Internet Explorer or EDGE browsers

Off campus requires connection through VPN

 

Voicemail:

 

Changing Voicemail PIN:

https://kb.wisc.edu/helpdesk/page.php?id=72403

(Default Voicemail PIN 343842)

Note: When an employee leaves, if the department manager believes there are voicemails left in the departing users mailbox that are needed, DoIT can assist before resetting the voicemail box and PIN.

Voicemail Portal:  

https://kb.wisc.edu/helpdesk/page.php?id=72618

 

Voicemail on Telephone:

https://kb.wisc.edu/helpdesk/page.php?id=72655

 

Email Notification of New Voicemails:  

https://kb.wisc.edu/helpdesk/page.php?id=72643

 

Phone/ Equipment:

SelfCare Portal Tips (Phone settings):

https://kb.wisc.edu/helpdesk/page.php?id=72368

 

Quick overview of Cisco 7841 and 8851:

https://kb.wisc.edu/page.php?id=79548

 

Portable Speakerphone options - Jabra 510s Speakerphone

https://kb.wisc.edu/page.php?id=77242

Overview of 8831 Conference Phone - Cisco 8831:

https://kb.wisc.edu/page.php?id=78542

https://kb.wisc.edu/page.php?id=76051