1) I had my voicemail sent to my email in the old system, will that transfer?   

No, you will have to set email notifications up again.



2) How do i set up email notifications for voicemail?

Full instructions with pictures are here: https://kb.wisc.edu/helpdesk/page.php?id=72643 

Quick and dirty instructions: go to http://go.wisc.edu/rc4zss which is the web version of your voicemail. You may have to log in with your netid and password.
This will only work for personal (office) phones, shared student lines won’t have a netid associated with them. From here you can listen to and delete your voicemail messages.
Once you have logged in, go to Settings at the top (next to messages. On the new screen Select Notification Devices->View notification devices. Click on the HTML link. On the new page, click on Notification enabled box and the Allow voicemail as attachments box, then enter your email address and hit the save button at the top. You will receive email notifications of all new voicemail that comes in. 

On a shared phone without web access, you need to follow the instructions were left (web copy here: https://kb.wisc.edu/helpdesk/page.php?id=72655  )



3) Which Cisco Phone do I have?

We have the Cisco 7841. 



4) How do I forward calls?

The VoIP system has another website that lets you configure you VoIP phone. It is called the the Self Care Portal  and is at http://go.wisc.edu/6fz24i This lets you configure call forwarding, speed dial etc. See https://kb.wisc.edu/page.php?id=72368 for more info



5) How do I set up speed dial?

The Doit instruction page on this is here https://kb.wisc.edu/helpdesk/page.php?id=77017  

The short version: You have 4 buttons next to the display on your phone. One or two are used for the incoming phone lines and the others can be programmed for one button dialing. You can only have 2-3 of these. 
To set them up go to the Self Care Portal  http://go.wisc.edu/6fz24i and log in if necessary. Click on the picture of your phone and select settings. Under phone settings click  add new speed dial. Then enter the phone number, the name you want displayed on your phone, and a number between 1 and 3. Once you hit save, the number should appear on your phone, and you can speed dial by hitting the button next to the name you entered. 



6) What do the buttons on my phone do?

The 4 on the sides of the display let you select which phone line you want to use or call the listed speed dial. The buttons at the bottom of the display do what is listed above them ( the last button switches the menu back and forth). Below that, the triangle on the left is Voicemail, Settings, and Directory. The triangle on the right is Hold, Transfer, and Conference. The three buttons on the left at the bottom are Speakerphone, Headset, and Mute Mic.



7) How do I access my Personal Fast Dials and Personal Address Books?

I’m not sure that these are worth the bother, but if you want to see what they do, go ahead. Go to the self care portal, select General settings and set up a new phone pin. This is different than your voicemail pin, but you can set them the same to avoid confusion. Then if you access the address book / personal Fast dial option on your phone, you need to enter your netid (using the keypad, hit 2 once for a twice for b etc) and then enter in your new pin as the pin. 



References (The relevant DoIT help pages)
Main DoIt VoIP help page  https://kb.wisc.edu/helpdesk/page.php?id=72125
Self Care portal help https://kb.wisc.edu/vs/page.php?id=72368
Cisco 7841 Phone reference guide https://kb.wisc.edu/images/group32/shared/voiceservices/7841QuickReferenceGuide.pdf
Voicemail instructions using your phone https://kb.wisc.edu/images/group32/shared/Voicemail/UnityConnectionKeyMap.pdf
Voicemail portal https://kb.wisc.edu/helpdesk/page.php?id=72618