If you are working in the building on a wired connection or a dock, this article will not be necessary since your wired connection should provide the appropriate connection for all available resources, including Network Drives.

Establishing a Connection

Global Protect should be installed on your supported computer already; but if you cannot locate it, please call User Support Services (265-5656) and they can assist you with installing it.

Windows

• Launch the Global Protect application by double-clicking on the System Tray icon or by searching for the application in the Search Bar. 

MacOS

The GlobalProtect icon should be available in the Menu Bar. By default its in the top-right corner.

After the application is launched, you'll see a window that will report your connection status. To establish a connection, proceed to the next steps:

• The portal address should be populated already, but if it isn't enter "smph.vpn.wisc.edu" and click Connect.

• If your computer is not migrated to Campus AD, you will be prompted for your Username and Password. Enter your UW-Madison NetID username and password and click Connect

• Th next prompt is to initiate a MFA-Duo prompt on your enrolled mobile device. Type a "1" into the Verification Code field and click the Verify button. Note: You must have the app Duo installed on your mobile device to approve the login.

• Once you've approved the login on your mobile device, you will be successfully connected to the SMPH VPN!

Other considerations

• The SMPH VPN is ONLY accessible when using a computer supported by SMPH IIT.
  • These are computers with a DOS sticker on the body or next to the power button.
  • If Global Protect is used from a personal computer, you will not get onto the internal network and you'll need to follow these instructions.
• Each user must be granted access to the SMPH VPN via Manifest Group. This is typically completed before or during your IT orientation.
  • If you think you don't have access to this service, please email User Support Services (help@surgery.wisc.edu) to have your access enabled.
• After a successful connection, network drive access will be available. You may need to Remap Network Drives using the icon on your desktop. See this article for more information.