UW-Madison Qualtrics - Log-In to Qualtrics Support

This document explains how to log-in to Qualtrics support.
  1. Log-in to your Qualtrics account and click the button with a question mark in the upper right corner.

    Arrow pointing to the "Help" button

  2. There are a few different options for support.

    1. To view the Qualtrics support documentation yourself without speaking to a person, you may search for support articles in the search field provided or click Visit the Customer Success Hub. This will not require you to log in again.

    2. To speak with Qualtrics dedicated staff, click Contact Support.

      Menu showing options to search and browse for support articles or contact Qualtrics support

  3. A log-in page will appear once Contact Support is clicked. Under your UW-Madison Qualtrics username, click University of Wisconsin-Madison

    Menu showing logged in user's Qualtrics ID and their Qualtrics organizational ID

  4. A page will appear that asks you to select the Product that you need help with. You should select Survey Platform & XM Directory as shown below.

    Arrow pointing to "Survey Platform &amp XM Directory" button

  5. You will be presented with the Qualtrics AI Assistant. If the AI Assistant cannot answer your question, you will be connected with a member of the support team.

    Qualtrics Support artificial intelligence chatbot field to type in support issues. There is text stating if the chatbot can't help, it will connect you with a support agent.


Keywords:
survey help account login log in 
Doc ID:
109592
Owned by:
Admin Q. in Qualtrics
Created:
2021-03-09
Updated:
2024-08-27
Sites:
DoIT Help Desk, UW-Madison Qualtrics Survey Hosting