Get Help from DoIT
The DoIT Help Desk and Tech Store provide support to students, faculty, and staff at UW-Madison on general computing issues and various UW applications. The Help Desk provides support via phone, email and live chat. The Tech Store provides help in person at one service desk locations on campus.
Get help from the Help Desk via phones, email, chat, or HelpOnline
Phones & Email
7:00 AM - 11:00 PM
7 days a week
8:00 AM - 10:00 PM
7 days a week
7:00 AM - 11:00 PM
7 days a week
Available 7:00 AM to 11:00 PM, 7 days a week
Reach the Help Desk by phone at 608-264-HELP (4357). The Help Desk can help with many common computer issues over the phone, including trouble with Windows, Mac OS, Microsoft Office, etc. We can also assist with password resets and can help with many common UW-Madison applications (such as MyUW, Office 365, Learn@UW, etc) over the phone. Some issues (such as possible hardware issues) may need to be handled at the Service Desk.
When you call, there are six menu options to choose from:
- Option 1 for NetID or Office 365 calendar/email (including NetID password resets)
- Option 2 for Help Desk Level 2-supported services including e-Reimbursement, 3270/Mainframe, SIS, etc.
- Option 3 for general computer issues, and issues with Learn@UW, MyUW, Cisco VoIP and other Wisc services
- Option 4 for Centrex telephone line issues
- Option 5 for VIP Departmental Support
- Option 6 for Tech Store orders
Available 7:00 AM to 11:00 PM, 7 days a week; possible 24 hour response delay
You can email the Help Desk at email@example.com if you would prefer to contact us via email. Because of the volume of email received, note that it can sometimes take up to 24 hours to receive a response via email. If you have an urgent issue, please call the Help Desk instead. Note that the Help Desk also cannot reset passwords via email and cannot provide sensitive information (such as NetIDs) over email. If you need a password reset or if you don't remember your NetID, you will need to call the Help Desk.
8:00 AM to 10:00 PM, 7 days a week
In addition to phones and email, the Help Desk provides support via an online chat service. If you would prefer to receive help via chat, you may chat with one of our Help Desk agents. Note that the Help Desk also cannot reset passwords or provide NetIDs via chat. If you need a password reset or other account information, you must call the Help Desk.
Available 24 Hours, 7 days a week; possible 24 hour response delay.
If you have searched our KnowledgeBase and could not find the answer or solution you need, you can request Help Desk support online. To create a new call or service request, or to check the status of your existing calls and requests, please login to Help Online with your UW-Madison NetID and password.
7:00 AM to 6:00 PM, Monday through Friday
Help Desk Level 2 (formerly EAST) provides assistance with many common UW-Madison business applications including SIS, the mainframe (3270), e-Reimbursement, Student Payroll, etc. Business Systems support agents are available via phones (call 608-264-HELP, choose option 2), email (firstname.lastname@example.org), and LiveChat during HDL2 business hours.
Help Desk Level 2 also provides assistance to departmental users that have a VIP support contract with Departmental Support. Departmental Support agents are available via phone (call 608-264-HELP, choose option 5), email (email@example.com), and LiveChat during HDL2 business hours.
More about the DoIT Help Desk
View About the DoIT Help Desk for more information about the DoIT Help Desk, including information about employment opportunities, obtaining custom support for your department, Help Desk statistics, and more information about Help Desk policies.
Get help in person at the Tech Store
7:45 AM - 5:30 PM
Monday - Friday
1210 W Dayton St, to the left of the main lobby by the Dayton St entrance
The DoIT Tech Store has one service desk on campus which can assist with many common issues in person. In addition to supporting the same products that the Help Desk supports over the phone, the service desk specializes in assisting with desktop and laptop computer issues.
In particular, the service desk assists with operating system problems (including blue screens, viruses, etc), trouble connecting to Wireless UWNet, and can even help troubleshoot hardware problems. Computers with supported issues can be checked into our Repair service for more advanced software and hardware work. For information on where customers can park when visiting DoIT, please see: DoIT Tech Store - Parking for Tech Store Customers