Get Help from DoIT

Help Desk Holiday Hours

Help Desk operating hours will be reduced over the holidays as follows:

  • Open 8am-6pm on December 23rd and December 26th-30th
  • Closed on December 24th-25th and December 31st-January 1st

We will be open again for standard operating hours on January 2nd, as outlined below.

The DoIT Help Desk and Tech Store provide support to students, faculty, and staff at UW-Madison on general computing issues and various UW applications. The Help Desk provides support via phone, email and live chat. The Tech Store provides help in person at three service desk locations on campus.

Get help from the Help Desk via phones, email, chat, or HelpOnline

Phones & Email

7:00 AM - 11:00 PM
7 days a week

608-264-HELP (4357)


8:00 AM - 10:00 PM
7 days a week

Chat with an Agent!


7:00 AM - 11:00 PM
7 days a week

More information about HelpOnline


Available 7:00 AM to 11:00 PM, 7 days a week

Reach the Help Desk by phone at 608-264-HELP (4357). The Help Desk can help with many common computer issues over the phone, including trouble with Windows, Mac OS, Microsoft Office, etc. We can also assist with password resets and can help with many common UW-Madison applications (such as MyUW, WiscMail, Learn@UW, etc) over the phone. Some issues (such as possible hardware issues) may need to be handled at the Service Desk.

When you call, there are six menu options to choose from:

  • Option 1 for NetID or WiscMail issues (including NetID password resets)
  • Option 2 for Help Desk Level 2-supported services including e-Reimbursement, 3270/Mainframe, SIS, etc.
  • Option 3 for general computer issues, and issues with Learn@UW, My UW, and other Wisc services
  • Option 4 for telephone line issues
  • Option 5 for VIP Departmental Support
  • Option 6 for Tech Store orders


Available 7:00 AM to 11:00 PM, 7 days a week; possible 24 hour response delay

You can email the Help Desk at if you would prefer to contact us via email. Because of the volume of email received, note that it can sometimes take up to 24 hours to receive a response via email. If you have an urgent issue, please call the Help Desk instead. Note that the Help Desk also cannot reset passwords via email and cannot provide sensitive information (such as NetIDs) over email. If you need a password reset or if you don't remember your NetID, you will need to call the Help Desk.


8:00 AM to 10:00 PM, 7 days a week

In addition to phones and email, the Help Desk provides support via an online chat service. If you would prefer to receive help via chat, you may chat with one of our Help Desk agents. Note that the Help Desk also cannot reset passwords or provide NetIDs via chat. If you need a password reset or other account information, you must call the Help Desk.

Help Online

Available 24 Hours, 7 days a week; possible 24 hour response delay.

If you have searched our KnowledgeBase and could not find the answer or solution you need, you can request Help Desk support online. To create a new call or service request, or to check the status of your existing calls and requests, please login to Help Online with your UW-Madison NetID and password.

Help Desk Level 2

7:00 AM to 6:00 PM, Monday through Friday

Help Desk Level 2 (formerly EAST) provides assistance with many common UW-Madison business applications including SIS, the mainframe (3270), e-Reimbursement, Student Payroll, etc. Business Systems support agents are available via phones (call 608-264-HELP, choose option 2), email (, and LiveChat during HDL2 business hours.

Help Desk Level 2 also provides assistance to departmental users that have a VIP support contract with Departmental Support. Departmental Support agents are available via phone (call 608-264-HELP, choose option 5), email (, and LiveChat during HDL2 business hours.

More about the DoIT Help Desk

View About the DoIT Help Desk for more information about the DoIT Help Desk, including information about employment opportunities, obtaining custom support for your department, Help Desk statistics, and more information about Help Desk policies.

Get help in person at the Tech Store

Computer Sciences

7:45 AM - 5:30 PM
Monday - Friday

1210 W Dayton St, to the left of the main lobby by the Dayton St entrance

This location will be closed from December 22nd until January 2nd.

333 East Campus Mall

12:00 PM - 5:00 PM (Sunday-Friday)

333 East Campus Mall, just inside the first floor entrance to the Student Services Tower

This location will be closed from December 22nd until January 22nd.

Health Sciences Learning Center

8:00 AM - 4:00 PM
Monday - Friday

750 Highland Ave, in the University Bookstore located in the atrium of the HSLC

Please see the University Bookstore website for holiday hours.

The DoIT Tech Store has three service desks on campus which can assist with many common issues in person. In addition to supporting the same products that the Help Desk supports over the phone, the service desks specialize in assisting with desktop and laptop computer issues.

In particular, the they assist with operating system problems (including blue screens, viruses, etc), trouble connecting to Wireless UWNet, and can even help troubleshoot hardware problems. Computers with supported issues can be checked into our Repair service for more advanced software and hardware work. For information on where customers can park when visiting DoIT, please see: DoIT Tech Store - Parking for Tech Store Customers

Keywords:DoIT help desk missions statement support policies statistics stats employment jobs satellite service desk hours operation walk in chat email walkin walk-in wihd dayton computer sciences comp sci hslc east campus mall up contacting us more information HD sd online helponline "Level 2" HDL2 techstore tech store   Doc ID:1
Owner:Steven S.Group:DoIT Help Desk
Created:2000-07-12 18:00 CSTUpdated:2018-12-14 14:06 CST
Sites:DoIT Help Desk, DoIT Tech Store, Google Apps, Help Desk Test KB, Learn@UW Madison, My UW-Madison Portal, Office 365, Voice Services
Feedback:  1142   790