Policy - Email Domains - Access and Change Requests

This article defines the requirements for requests related to departmental email accounts and email domains.

Requests

If a request does not meet one of these requirements, Technical Support will copy an appropriate owner on the ticket and request confirmation.

Access or Change an Account

Requests to access or change a shared mailbox, service account, or resource account must

1. come from an account or domain owner OR
2. include confirmation of the access or change from an account or domain owner.

Create an Account or Change the Domain

Requests for a new account or related to the entire domain must

1. come from a domain owner OR
2. include confirmation of the request from a domain owner

Ownership

Account Ownership

Technical Support defines the owner of an individual account as follows:

• Shared mailbox or service account owner: Any faculty or staff member with full mailbox access to the account.
• Resource account owner: Any faculty or staff member listed in Calendar Access for the account.

TS staff are able to determine if someone has full mailbox access to a shared mailbox or service account or if someone is listed in Calendar Access for a resource; that information is not publicly available.

Students are never considered account owners.

Domain Ownership

In addition to the ownership rules above, Technical Support considers the current unit chair or director and the current unit administrator to be overall domain owners. These individuals are considered owners of any departmental account (any account in the departmental email domain or their department's accounts in the letsci.wisc.edu or ls.wisc.edu email domains) whether or not they would be an owner as defined above.