This article defines how Technical Support (TS) handles long-term storage of departmental computers and other IT equipment.

This policy does not apply to equipment currently held by TS because of an open ticket.

Computers

If a department has a computer for which it has no current use, TS may store that computer on behalf of the department for up to one year. During that year, if the department finds a use for the computer, TS will work with the department to prepare and redeploy it.

After a computer has been in TS storage for one year, or if the computer is in storage beyond its recommended replacement date, TS will contact the department to ask about that device.

• If the department would like to keep the computer, TS will drop it off for storage within the department. The computer will be unformatted and require TS assistance before use.
• If the department has no need of the computer, TS will process the computer for SWAP. Computers submitted to TS for SWAP cannot be returned to the department.

TS tracks the status and location of all computers in storage and will report this information to departments each spring during annual inventory review or upon demand.

Storage of departmental computers is at the discretion of TS staff and subject to space availability. If TS cannot store a computer, we will follow the procedure above for returning it to the department for storage.

Other Equipment

TS generally does not store other IT equipment, such as printers or monitors, other than for currently open tickets. TS may offer to SWAP such equipment on behalf of a department. As with computers, other IT equipment submitted to TS for SWAP cannot be returned to the department.