How to Get IT Support

See below the table for a further breakdown of services provided by each group.

Most IT Issues (Computers, Office365, etc)

PnC & Telphone Issues

NetID & Duo

Contact AIMS

AIMS Help Desk Portal

Email AIMS at help@aims.wisc.edu

608-265-6900

Contact Informatics

Request Informatics Help

Email UHS at gm-pncexpress@uhs.wisc.edu

608-265-2252

Contact DoIT

DoIT has many methods see their KB below for the various options available

Get Help from DoIT

AIMS

  • Move requests for computers, screens, docks
  • New computers
  • Software including Office, JAWS, VPN, and Adobe
  • Printers
  • Shared Drives

Informatics

  • PnC Login and password issues
  • PnC Permissions and provider profiles
  • Template updates
  • Changes to visit types
  • Telephone requests

DoIT

  • NetID
  • Duo/Multi Factor Authentication
  • KB requests or issues
  • Kaltura




Keywords:AIMS, DoIT, IT, UHS, informatics, web help desk, phone, telephone, computer, issue, error, netid, duo, office, pnc   Doc ID:117450
Owner:Bricen G.Group:UHS Informatics
Created:2022-03-18 09:45 CDTUpdated:2022-03-23 09:37 CDT
Sites:UHS Informatics
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