How to Get IT Support

See below the table for a further breakdown of services provided by each group.

Most IT Issues (Computers, Office365, etc)

PnC & Telphone Issues

NetID & Duo

Contact AIMS

AIMS Help Desk Portal

Email AIMS at


Contact Informatics

Request Informatics Help

Email UHS at


Contact DoIT

DoIT has many methods see their KB below for the various options available

Get Help from DoIT


  • Move requests for computers, screens, docks
  • New computers
  • Software including Office, JAWS, VPN, and Adobe
  • Printers
  • Shared Drives


  • PnC Login and password issues
  • PnC Permissions and provider profiles
  • Template updates
  • Changes to visit types
  • Telephone requests


  • NetID
  • Duo/Multi Factor Authentication
  • KB requests or issues
  • Kaltura

Keywords:AIMS, DoIT, IT, UHS, informatics, web help desk, phone, telephone, computer, issue, error, netid, duo, office, pnc   Doc ID:117450
Owner:Bricen G.Group:UHS Informatics
Created:2022-03-18 09:45 CDTUpdated:2022-03-23 09:37 CDT
Sites:UHS Informatics
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