Accessing Instinct Treatment Planner via Remote App Access via Windows App or Web Browser

This document describes how to access Instinct Treatment Planner via Remote App access

Question

How do I access Instinct Treatment Planner from off-site or from a non-SVM Owned or Provided Machine?

Scope

This document pertains to accessing Instinct Treatment Planner via Windows App through Azure Virtual Desktop

Required Information

  • NetID access to UW Madison Resources
  • Installed version of Windows App

Resolution

You can access Instinct Treatment Planner via the use of the Microsoft Windows App on any device on which you can download those apps (this includes PCs, Macs, Android, and iOS/iPadOS devices. You can also access these systems via a web browser. Both methods are shown below. SVM IT recommends the use of the Windows App on a PC or Mac for a better experience. Please note that currently, using this method removes the need to use the VPN

Via Windows App / Remote App (First Time Use, Only) 

  1. Download (and, if needed, install) the Windows App from whatever app marketplace you use on your device (Apple App Store, Microsoft Store, Android App Store).

  2. Open Windows App or Remote App

  3. Click the "+" sign in the upper right corner of the Windows App screen

  4. Select "Add Work or School Account"
    Depiction of how selection of Work or School account from the Windows App application is made
  5. In the "Sign in" screen, enter your NetID@wisc.edu and select "Next"

    Depiction of how to enter NetID@wisc.edu within the Windows App Work or School signon screen

  6. Enter your NetID username and password in the UW-Madison Login window, then click "Log In"

    NetID login window showing username and password filled in

  7. Authenticate using Duo as you do for other University websites

    Duo screen showing number with which to authenticate

  8. Make the selection appropriate for your workstation

    Window showing the Is this your device screen, encouraging making the appropriate selection.

  9. Wait while Windows App sets up the workspace for your use... This could take several minutes.

    Setting up workspace process window from Windows App

  10. Instinct and Stringsoft are shown under the "UW Veterinary Care" heading. We recommend using the apps under the UW Veterinary Care selection for this purpose.

    Display showing UW Veterinary Care containing Instinct and Stringsoft


  11. You can now access Instinct by double clicking on the "Instinct" icon located under "UW Veterinary Care" (Please note: the first time you access either Instinct or StringSoft using this method, there may be a several minute delay to get Instinct or Stringsoft started... Please be patient...)

Accessing Instinct Treatment Planner from Off Site Via Web Browser

You can also access Instinct Treatment Planner via Web Browser.

  1. Access your web browser (Chrome, Edge, or Firefox recommended...)

  2. Browse to https://windows.microsoft.cloud

  3. Enter your NetID@wisc.edu in the Sign In screen

    Entering NetID@wisc.edu in the sign in screen on windows.microsoft.cloud

  4. Enter your NetID user name and password on the UW-Madison Login page

    Entering your netID username and password on the UW-Madison Login Page

  5. Walk through Duo as you normally would

    Duo authentication number

  6. Answer the Duo question the way you normally would

    Duo question

  7. Access Instinct or Stringsoft through the web browser by double-clicking on the appropriate icon

    Web browser access to Instinct or Stringsoft

  8. Click "Don't Show Again," and then click "Connect"... (Please note: depending on whether you've used this before, this screen may look different...)

    Connect

  9. When launching Instinct, you'll need to enter your PIN and press Enter (Note: the photo shows "Sandbox." You should be accessing the live Instinct environment.)

    Screen showing Instinct PIN request

  10. After entering your PIN, the appropriate Patient Care screen will show

    Instinct shown on the screen


Keywords:
instinct, treatment, ITP, Planner, Remote App 
Doc ID:
160212
Owned by:
Sean B. in School of Veterinary Medicine
Created:
2026-03-25
Updated:
2026-03-30
Sites:
School of Veterinary Medicine
Network Admin Topics