Accessing Instinct Treatment Planner and Stringsoft via Windows App

Student Information

If you are a Student in VM1-VM3, and you are accessing StringSoft as part of a class, please click here for instructions: “Windows App” Remote Access for students using Windows and Apple computers

Question

How do I access StringSoft and Instinct Treatment Planner from off-site or from a non-SVM Owned or Provided Machine?

Required Information

• NetID access to UW Madison Resources
• Installed version of Windows App

Resolution

You can access Stringsoft and Instinct Treatment Planner via the use of the Microsoft Windows App on any device on which you can download the Windows App (this includes PCs, Macs, Android, and iOS/iPadOS devices). You can also access these systems via a web browser (not recommended method). Both methods are shown below. SVM IT recommends the use of the Windows App on a PC or Mac for a better experience. Please note that currently, using this method removes the need to use the VPN.

Recommended method: Via Windows App (First Time Use, Only) 

1. Download/install the Windows App from whatever app marketplace you use on your device (Apple App Store, Microsoft Store, Android App Store).
   
   
2. Open Windows App
   
   
3. Click the "+" sign in the upper right corner of the Windows App screen
   
   
4. Select "Add Work or School Account"
   
5. In the "Sign in" screen, enter your NetID@wisc.edu and select "Next"
   
   
   
   
6. Enter your NetID username and password in the UW-Madison Login window, then click "Log In"
   
   
   
   
7. Authenticate using Duo as you do for other University websites
   
   
   
   
8. Make the selection appropriate for your workstation
   
   
   
   
9. Wait while Windows App sets up the workspace for your use... This could take several minutes.
   
   
   
   
10. Instinct and Stringsoft are shown under the "UW Veterinary Care" heading. 
    
    
    
    
11. You can now access Instinct or StringSoft by double clicking on the icon located under "UW Veterinary Care" (Please note: the first time you access either Instinct or StringSoft using this method, there may be a several minute delay to get Instinct or Stringsoft started... Please be patient...)

Accessing Stringsoft and Instinct Treatment Planner from Off Site Via Web Browser (not recommended)

You can also access StringSoft and Instinct Treatment Planner via Web Browser.

1. Access your web browser (Chrome, Edge, or Firefox recommended...)
   
   
2. Browse to https://windows.microsoft.cloud
   
   
3. Enter your NetID@wisc.edu in the Sign In screen
   
   
   
   
4. Enter your NetID user name and password on the UW-Madison Login page
   
   
   
   
5. Walk through Duo as you normally would
   
   
   
   
6. Answer the Duo question the way you normally would
   
   
   
   
7. Access Instinct or Stringsoft through the web browser by double-clicking on the appropriate icon
   
   
   
   
8. Click "Don't Show Again," and then click "Connect"... (Please note: depending on whether you've used this before, this screen may look different...)
   
   
   
   
9. When launching Instinct, you'll need to enter your PIN and press Enter (Note: the photo shows "Sandbox." You should be accessing the live Instinct environment.)
   
   
   
   
10. After entering your PIN, the appropriate Patient Care screen will show