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Voice/Telephone Services (Centrex) - Forwarding Calls

Call Forward Variable (*116) is a feature that enables you to forward all incoming calls to a telephone number within or outside of the Centrex system. Please note these procedures do not work on any Cisco phone. The majority of UW-Madison uses Cisco telephones.

Enable Call Forwarding

  1. Lift the telephone receiver and hear the dial tone on the number you are forwarding.
  2. Dial *116, then
  3. Dial 9 + 1 + 10-digit phone number
  4. Hear confirmation tones (series of beeps) followed by ringing or busy.
    • If busy, hang up and restart this process a 2nd time.  This will complete the process.
    • If someone answers, or voice mail picks up, then this process is complete.
  5. Confirm the process worked by calling the number. It should now be forwarded to the designated number.
  6. Repeat the process if forwarding did not activate.

Deactivating Call Forwarding

  1. Lift the telephone receiver and hear the dial tone.
  2. Dial *118, then
  3. Hear confirmation tones (series of beeps) before you hang up.
  4. Confirm forwarding has been removed by dialing the telephone number. It should ring at the normal location.
  5. Repeat if forwarding did not deactivate.


KeywordsCentrex Feature Call Forward Variable, *116, *118, CFV forwarding   Doc ID6794
OwnerELIZABETH C.GroupVoice Services
Created2007-12-02 18:00:00Updated2023-09-11 07:35:22
SitesDoIT Help Desk, UW Housing, Voice Services
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