Voice/Telephone Services (Centrex) - How to place an order

Please note that most of the UW-Madison campus has switched to Cisco VoIP. If you need to place an order for Cisco VoIP, please go here: Cisco VoIP Request Forms

The campus is planning to end support for Centrex service as of 12/31/2023. We will not order new or move lines for Centrex. If you need to change the name on the line, please use this form.

For authorization purposes, email requests will only be accepted from previously approved departmental staff whose names are on file with DoIT Network Applications.  If you are not authorized to place orders, please fill out an authorization form. 

Please allow two to three weeks lead time when placing a Centrex telephone order.