Topics Map > Other landline services > Centrex
Voice/Telephone Services (Centrex) - Forwarding Calls
Call Forward Variable (*116) is a feature that enables you to forward all incoming calls to a telephone number within or outside of the Centrex system. Please note these procedures do not work on any Cisco phone. The majority of UW-Madison uses Cisco telephones.
Enable Call Forwarding
- Lift the telephone receiver and hear the dial tone on the number you are forwarding.
- Dial *116, then
- Dial 9 + 1 + 10-digit phone number
- Hear confirmation tones (series of beeps) followed by ringing or busy.
- If busy, hang up and restart this process a 2nd time. This will complete the process.
- If someone answers, or voice mail picks up, then this process is complete.
- Confirm the process worked by calling the number. It should now be forwarded to the designated number.
- Repeat the process if forwarding did not activate.
Deactivating Call Forwarding
- Lift the telephone receiver and hear the dial tone.
- Dial *118, then
- Hear confirmation tones (series of beeps) before you hang up.
- Confirm forwarding has been removed by dialing the telephone number. It should ring at the normal location.
- Repeat if forwarding did not deactivate.