Cisco VoIP - Change voicemail greetings in the portal

How to change greetings in the voicemail portal

You must be first logged into the portal. See Cisco VoIP - Voicemail Portal Sign in and Overview

Messaging Assistant

Your voicemail account settings can be customized through the web browser. Click the Settings button to open the Messaging Assistant page.

Screenshot of settings button


Cisco Unity Connection allows subscribers to define Standard, Alternate, Busy, Internal, Closed and Holiday greetings. Users should use the Alternate Greeting if they want to leave a different greeting while they are on vacation or away for an extended period of time. Please note that callers will still be able to leave a message. The option remove the caller's ability to leave a message is not configurable by the user. Please contact the DoIT Help Desk to have this feature enabled. We do not have Holiday or Closed hours in the voicemail system as some university position are staffed after standard hours and on holidays. Therefore, there is no reason to record these greetings as they will never be heard.

Managing Greetings

From the Greetings drop-down menu:

1. Select View Greetings.

Screenshot of greetings tab

2. Select the desired greeting to be managed. In this example the alternate greeting is chosen.

Greetings list

3. To enable or disable the greeting select the appropriate radio button. A time period for enabling the message is also configured.

greetings status dialog box

4. The greeting can be recorded by using Media Player. For more information on using the Cisco Media Player, see Cisco VoIP - Voicemail Media Player   

media player

5. Select the Save button.  

Keywords:cisco voip voicemail voice mail greeting change record portal holiday busy closed alternate vacation out of office absense   Doc ID:72644
Owner:ELIZABETH C.Group:Voice Services
Created:2017-04-17 12:46 CDTUpdated:2018-03-07 14:38 CDT
Sites:DoIT Help Desk, Voice Services
Feedback:  0   3