Call Cisco Unity Connection
- From your desk phone: dial 262-2500 or press the Messages button on your phone.
- From outside your organization: dial 608-262-2500
- If you are calling from a phone number that is NOT the number with the voicemail box, press * when Cisco Unity Connection answers.
- If prompted, enter your Connection ID (your 7-digit phone number), and press #.
- Enter your Personal Identification Number (PIN), and press #. Your initial PIN is 343842.
Forgot PIN?
- Voicemail boxes assigned to common accounts (SMPH Front Desk, Lobby Phone)
- Submit a Change Request Form
- Select Voicemail Changes
- Provide the phone number that needs to have it's voicemail PIN reset
- Voicemail boxes assigned to employees with NetIDs (John Doe, Jack Sparrow)
- Submit a Change Request Form or contact the DoIT Help Desk
- Select Voicemail Changes
- Provide the phone number that needs to have it's voicemail PIN reset
Main Menu and Shortcuts
Main Menu and Shortcuts
| Key(s) |
Action |
| 1 |
Play new messages |
| 2 |
Send a message |
| 3 |
Review old messages |
| 3 2 |
Review deleted messages |
| 4 |
Change setup options |
| 4 1 |
Change greetings |
| 4 1 2 |
Turn on/off alternate greeting |
| 4 1 3 |
Edit other greetings |
| 4 2 1 |
Change message notification |
| 4 2 3 |
Select full or brief menus |
| 4 3 1 |
Change PIN |
| 4 3 2 |
Change recorded names |
| 4 4 |
Change transfer settings |
| 5 |
Find messages |
| 5 1 |
Find messages from a user |
| 5 2 |
Find messages from all outside callers |
| 5 3 |
Find messages from a specific outside caller |
During Message Menu
While listening to a message, press:
During Message Menu
| Key(s) |
Action |
| 1 |
Rewind |
| 11 |
Repeat message |
| 2 |
Pause/Resume |
| 3 |
Fast-forward |
| 33 |
Skip to end of message |
| 4 |
Slow playback |
| 6 |
Fast playback |
| # |
Skip message, save as is |
After Message Menu
After listening to a message, press:
After Message Menu
| Key(s) |
Action |
| 1 |
Rewind |
| 4 |
Repeat message |
| 5 |
Play message properties |
| 6 |
Forward message |
| 7 |
Delete |
| 8 |
Reply |
| 83 |
Reply to all |
| 88 |
Call the sender |
| 9 |
Save |
| # |
Save as is |
| ## |
Save as new |
Entering Recipients
To change entry mode, press:
| Key(s) |
Action |
| ## |
Switch between addressing a message by name and addressing by extension |
Selecting Recipients
To select recipients from a list, press:
Selecting Recipients
| Key(s) |
Action |
| 0 |
Help |
| 1 |
Repeat name |
| 7 |
Previous name |
| 77 |
First name in list |
| 9 |
Next name |
| 99 |
Last name in list |
| # |
Select name |
| * |
Exit list |
Send Message Menu
After addressing and recording, press:
Send Message Menu
| Key(s) |
Action |
| 1 |
Mark urgent |
| 2 |
Request return receipt |
| 3 |
Mark private |
| 4 |
Request future delivery |
| 5 |
Review recording |
| 6 |
Rerecord |
| 7 |
Add to recording |
| 91 |
Add a recipient |
| 92 |
Play all recipients (and delete recipients) |
| * |
Cancel message |
| # |
Send message |
