| Number | Document Title | ID | Updated | Views |
|---|---|---|---|---|
| 1 | UCCX 12.5 - Changing a prompt on an application | 121598 | 2024-08-19 | 4147 |
| 2 | UCCX 12.5 - Changing an agent state by a supervisor | 109960 | 2024-08-19 | 4232 |
| 3 | UCCX 12.5 - Supervisor Training Information | 110014 | 2024-08-19 | 6845 |
| 4 | UCCX 12.5 - Using the calendar function | 117658 | 2024-08-19 | 4918 |
| 5 | UCCX 12.5 - Changing Business Hours | 121615 | 2024-08-19 | 4002 |
| 6 | UCCX 12.5 - Finesse Supervisor Layout | 109939 | 2025-03-25 | 5149 |
| 7 | UCCX 12.5 - Monitoring agent's calls in Finesse | 109967 | 2025-03-25 | 8512 |
| 8 | UCCX 12.5 - Reporting for Supervisors Overview | 110143 | 2025-04-22 | 18487 |
| 9 | UCCX 12.5 - Queue changes by supervisor | 110114 | 2025-04-22 | 9039 |
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