| No. | Document Title | ID | Updated | Views |
|---|---|---|---|---|
| 1 |  UCCX 12.5 - Using the calendar function | 117658 | 2023-07-25 | 1780 |
| 2 | UCCX 12.5 - Supervisor Training Information | 110014 | 2022-11-15 | 3695 |
| 3 | UCCX 12.5 - Changing Business Hours | 121615 | 2022-09-29 | 993 |
| 4 | UCCX 12.5 - Changing a prompt on an application | 121598 | 2022-09-29 | 1162 |
| 5 | UCCX 12.5 - Queue changes by supervisor | 110114 | 2021-12-10 | 5365 |
| 6 | UCCX 12.5 - Monitoring agent's calls in Finesse | 109967 | 2021-07-13 | 4507 |
| 7 | UCCX 12.5 - Finesse Supervisor Layout | 109939 | 2021-07-13 | 2434 |
| 8 | UCCX 12.5 - Reporting for Supervisors Overview | 110143 | 2021-05-18 | 10044 |
| 9 | UCCX 12.5 - Changing an agent state by a supervisor | 109960 | 2021-03-30 | 1889 |
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