This article explains how to install and use the School of Education's GlobalProtect departmental VPN client. It has dedicated sections for both Mac and Windows computers.
Topics
Overview
In order to work remotely and securely from your devices, WCER Research IT needs you to install the campus VPN software, known as GlobalProtect. This allows secure, remote access to the School of Education/WCER network resources such as project folders, network printers, and other select resources from off-campus or portable devices (workstations, laptops, tablets, or smartphones).
This article covers how to install the SoE departmental GlobalProtect VPN on macOS or Windows devices, as well as basic use.
Installing GlobalProtect
Mac
Mac Topics
Install GlobalProtect on WCER Provided Macs
1) Open Workspace ONE Intelligent Hub either from the menu bar icon or within the Applications folder.
2) Within the Workspace ONE Intelligent Hub application, browse (or search) for GlobalProtect. Once found, click the INSTALL button for GlobalProtect.
NOTE: If GlobalProtect is already installed, the button will be labeled "REINSTALL" instead of "INSTALL".
3) Once the GlobalProtect installation finishes, the GlobalProtect Sign In window should appear.If it does not appear on its own, click on the GlobalProtect icon. in the menu bar and enter your WCER/SoE domain username and password and press the Connect button to establish the vpn connection.
Install GlobalProtect on Personally Owned Macs
- Connect to https://soe.vpn.wisc.edu and enter your WCER/SoE domain credentials when prompted.
- Choose the Mac version of the GlobalProtect agent.
- Open the GlobalProtect.pkg which was downloaded in the previous step and choose the default installer options.
- When the GlobalProtect window first appears, be sure the value of the Portal field is set to soe.vpn.wisc.edu, and press the Connect button.
- Enter your WCER/SoE domain username and password and press the Connect button to establish the vpn connection.
Getting Connected
Once installed, the GlobalProtect agent is always running from the moment a user logs in, but does not establish a VPN connection until the user connects.
(Notice the grayed-out globe icon in the menu bar.)
Establishing a VPN connection with GlobalProtect
1) Click on the GlobalProtect menu bar icon at the top right of the screen and press the Connect button.
2) Enter your WCER/SoE domain credentials in the username and password fields within the GlobalProtect login window, and press the Connect button.
3) Once a connection is established, the GlobalProtect icon will change to reflect this status.
(Again, notice the globe icon in the menu bar, which now has a shield along with a solid color tone).
4) To disconnect from the VPN, select the Disconnect option from the GlobalProtect menu bar icon.
Windows
Windows Topics
Install GlobalProtect
In a web browser, (Firefox or Chrome are suggested), navigate to
https://soe.vpn.wisc.edu/ and log in with your WCER/SoE-AD network credentials.
After Logging in, click on Download Windows 64 bit GlobalProtect agent. This will download a Windows installer package file named GlobalProtect64.msi.
Open this file from your downloads folder or from the web browser's downloads shortcut.
After clicking on the installer file from your downloads, follow the prompts clicking next and then close at the end. During installation it will prompt for administrator credentials.
Getting Connected
If GlobalProtect does not automatically open after installation either search for GlobalProtect or its icon is in system tray at the bottom right side of the Windows task bar.
Click the ^ carrot and locate the globe icon to sign-in to Global Protect using your current (temporary) password.
Once in the GlobalProtect panel, enter
soe.vpn.wisc.edu in the portal address bar and press the
Connect button.
Enter your WCER/SOE-AD network credentials when prompted and click the Sign In button.
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If you need assistance, please contact WCER Research IT - support@wcer.wisc.edu | 608-263-4333
