ADS: Accessing WCER Application Delivery Service (Mac)

Macintosh instructions for accessing and using the WCER Application Delivery Service (ADS).

Please note these additional software requirements before continuing:

Microsoft Remote Desktop

Microsoft Remote Desktop Microsoft Remote Desktop 10

Mac users must download and install Microsoft Remote Desktop.

This application is available from the Mac App Store for free, but does require an AppleID in order to download.

Click here to visit the App Store Preview page, which points you to the item within Mac App Store.

GlobalProtect by Palo Alto Networks

GlobalProtect 4.1.2

Unless you are on campus and connected to the network via an Ethernet cable, you will also need to run the GlobalProtect VPN client before you will be able to connect to the Application Delivery Service portal. This application is also available for free and comes pre-installed on all WCER issued laptops.

NOTE: You can find instructions for installing and configuring theGlobalProtect VPN client by clicking here.

 Please contact WCER Technical Services if you need help installing or configuring either of these applications.

The instructions begin here:

Open a web browser and enter the following URL:

Log into the web portal using your WCER/SoE username and password.

ADS sign-in

Once you have logged in to the web portal, you will see a list of available applications organized by folder. To see the applications available in a folder, single-click on the folder to open it.  You may then single-click on the "Up" folder icon to return to the parent folder.

Remote Apps and Desktops

To launch an application, single-click on the icon for that application.

As soon as you click the icon, a file will be downloaded to the Downloads folder of your Mac with a name related to the application you selected.

For example, if you clicked on Word 2013, you will find a file named “cpub-WINWORD-MSOffice-CmsRdsh.rdp” within your Downloads folder.

Firefox users:  Instead of just downloading the file, Firefox will often prompt you to choose an application

                          before proceeding to open it.   Please choose Microsoft Remote Desktop if this occurs.


If you wish, you can use this same downloaded file as a shortcut to access the application in the future.

You could even rename it “Word 2013.rdp” for example, and move it to the desktop to make it easier to use.

Click on the downloaded file and it will launch Microsoft Remote Desktop.


Prior to Microsoft Remote Desktop, Microsoft had an application named Remote Desktop Connection which was included with Office 2011. If this application is still on your Mac, when you attempt to open a remote desktop protocol file (.rdp), Remote Desktop Connection will try to open it by default, and it will fail.

If this happens to you, I would suggest simply deleting Remote Desktop Connection from your Applications folder since this application has been replaced by Microsoft Remote Desktop.

Please contact Tech Services if you need assistance with this.

You will be presented with a login window where you must enter your WCER username and password.

MRD login

Please note that if this is the first time you are using the cluster there may be some delay, and some applications such as Adobe Photoshop can take 30-45 seconds to complete their launch preparations.

If you have access to full Remote Desktop servers such as the WCER Stats server collection, you may also see a Remote Desktop icon - click on this icon to be connected to the Remote Desktop server and logged in with your WCER Active Directory account.

While using Remote Applications, you will have access to the mapped WCER or School of Education user and projects drives, mapped under the same drive letters as Windows desktops and laptops which are domain members (for WCER employees these drive letters are H: and N:).  You will not have direct access to the files and folders on the hard drive of the computer you are connecting from - please save all work on the mapped drives from within the remote application.

If you do not see any applications or remote desktop links when you log in, contact the WCER Help Desk - you may not be a member of the Active Directory domain group which grants access.

Vimeo You can view a video demonstration of this process here.

        NOTE:  This demonstration video needs to be updated to reflect the switch to the GlobalProtect VPN client as well as dropping the requirement for using the domain qualifier at the login window.

Keywords:wcer, remote applications, app server, ADS, application, delivery, service, mac   Doc ID:51553
Owner:David P.Group:WCER Technical Services
Created:2015-05-20 13:20 CSTUpdated:2022-01-31 08:19 CST
Sites:WCER Technical Services
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