DUO Fob/Token Troubleshooting Re-Synchronization

Fobs/Tokens may fall out of synch with server algorithm. Describes resynchronization process.

FOB/Token users - FOB/Token occasionally falls "out of synch" with Doit DUO servers.

No warnings involved with this, login process fails and error states password incorrect (but user has provided correct password).

This can be remedied, re-calibrate and re-synchronize FOB/Token see: https://kb.wisc.edu/helpdesk/page.php?id=86312

and https://mynetid.wisc.edu/duo-portal/?rm=resync

Image of re-calibration web page below.

fob resynch

Keywords:Token Fob Duo Multifactor Authenticaton MFA synchronization server re-synchronization re-calibration   Doc ID:88321
Owner:Brian G.Group:WCER Technical Services
Created:2018-12-07 16:17 CDTUpdated:2018-12-07 16:58 CDT
Sites:WCER Technical Services
Feedback:  0   0