Webex App - How to Manage all your Phone Calls in one Place

If you make and answer a lot of calls throughout your work day or you manage multiple lines or shared lines, we've got just the thing for you. Just open the multi call window from Webex App. From there, you can make and answer calls, get a quick view of your line status, and easily access some common calling features: mute, hold, share, conference, park, barge and transfer.

How to Open the Multi Call Window


In the app header, click your profile picture, go to Settings > Calling, and then check the Show Multi Call window check box.


Click Save.

How to Check our your Line Status

When you manage multiple lines or you share lines with coworkers, make use of our color-coded line status. At a glance, you can tell what's going on with all of your lines:

  • Flashing amber quick call indicator when a call is incoming.—a call is coming in
  • Solid amber quick call indicator when you're on a call.—you're on a call
  • Solid green quick call indicator when the line is free.—a line is free
  • Solid red quick call indicator when line is in use.—a line is in use by someone else

How to Make a Call

When you make a phone call, the call goes through your primary line, by default. If you have multiple lines, you can choose which line to use for certain calls.


From the bottom of the multi call window, select the drop-down arrow and choose the line you want to use for your call.


Choose one of the following options:

  • From the Search field at the top of your window, enter the name or number of the person you want to call.
  • From the dial pad at the top of your window, enter the number of the person you want to call.

Keywordswebex, webex app, VoIP, line, lines, multi, call appearance, busy lamp field, call, calling, soft phone, softphone, unified communications, PSTN, calls, line status, make a call, how to   Doc ID119095
OwnerShawn T.GroupCisco Webex
Created2022-06-16 14:25:34Updated2023-05-16 08:28:13
SitesCisco Webex, DoIT Help Desk, Voice Services
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