Coordinating with us on your site’s transition to a new server or its removal from our service can help prevent any loose ends and service interruptions.

• Please inform the Web Hosting service that your site (or an individual domain within a multi-domain account) is moving to another service or being discontinued. Monthly billing will continue until we receive notification that the service is no longer required.
• Site administrators/developer contacts have access to obtain/archive content on the DoIT Web Hosting platform via the Plesk Control Panel or Secure FTP. Please download your site files and any databases as needed. For more information, refer to the Knowledge Base article: https://kb.wisc.edu/webhosting/87343

Transferring Hosting Services:

• To coordinate a date and time (M-F, 7 AM-5 PM) for the DNS migration, email webhosting@doit.wisc.edu.
• If your site will use a new domain name, we can assist in setting up a redirect to ensure your users can easily find your new location. For more information, refer to the Web Hosting - Website Redirects section.
• Once the DNS is updated or the redirect is implemented, we will inactivate the web account and send confirmation to the contacts.

Decommissioning Your Website:

• To schedule the removal of your domain, email webhosting@doit.wisc.edu with the desired date and time.
• Once the domain is removed, we will inactivate the web account and send confirmation to the contacts.