Phone

Phone number: 608-264-4357 (HELP)
Availability: 7am to 11pm, 7 days a week (except for some holidays and breaks)

The Help Desk can help with many common computer issues over the phone, including trouble with Windows, Mac OS, Microsoft Office, web browsers, and more. We can also assist with MFA Duo, password resets and can help with many common UW-Madison applications (such as MyUW, Microsoft 365, Learn@UW, etc).

Note: Some issues may need to be referred to Help Desk Onsite.

When you call, choose from one of the following options:

• Option 1 for NetID or MFA Duo (including NetID password resets or bypass codes)
• Option 2 for Help Desk Level 2-supported services including Centrex telephone line repair, e-Reimbursement, Student Information System (SIS), etc.
• Option 3 for Learn@UW, Microsoft 365, campus internet connectivity, Cisco VoIP, general computer issues, and other UW services
• Option 4 for HRS services including payroll, time and absence, and benefits (transfers to the UWSS Service Operations)
• Option 5 for contract partner support utilizing our departmental tech support service
• Option 6 to inquire about a previous order or software licenses

Onsite

Address: 1210 West Dayton St, Madison, WI 53703
Availability: 7:45am to 5pm, Monday through Friday

The DoIT Help Desk has one physical location on campus that offers in-person consultations, equipment checkout, and Duo/MFA tokens.

Computer repair services accepts personal and departmental computers in need of advanced software support, such as format re-installs and departmental Dell and Apple computers for a facilitated hardware repair.

For directions and parking options, please refer to this Campus Map.

Email

Email address: help@doit.wisc.edu
Availability: 24 hours, 7 days a week; possible 24 hour response delay

Due to the number of emails received by the Help Desk, it may sometimes take up to 24 hours to receive an email response. If you have an urgent issue, please call the Help Desk instead.

Important Note: For security purposes, the Help Desk cannot reset passwords or provide sensitive information (such as NetIDs) over email. If you need help with either issue, you must call the Help Desk for assistance. You can also refer to our KnowledgeBase for common NetID questions.

LiveChat

LiveChat: Help Desk - Chat with an Agent!
Availability: 8am to 7pm, 7 days a week (except for some holidays and breaks)

LiveChat is a great option for users who would prefer to receive Help Desk assistance via chat.

Important Note: For security purposes, the Help Desk cannot reset passwords or provide sensitive information (such as NetIDs) over chat. If you need help with either issue, you must call the Help Desk for assistance. You can also refer to our KnowledgeBase for common NetID questions.

HelpOnline

Portal Address: HelpOnline (WiscIT)
Availability: 24 hours, 7 days a week; possible 24 hour response delay

If you have searched our KnowledgeBase and could not find the answer or solution you need, you can request Help Desk support online. To create a new call or service request, or to check the status of your existing calls and requests, please login to HelpOnline with your UW-Madison NetID and password.

Help Desk Level 2

Portal Address: Departmental Tech Support Portal
Phone number: 608-265-6900
Availability: 7am to 6pm, Monday through Friday (except some holidays)

Help Desk Level 2 provides assistance with many common UW-Madison business applications including SIS, e-Reimbursement, etc. Business Systems support agents are available via phone (call 608-264-HELP, choose option 2), email (help@doit.wisc.edu), and LiveChat during HDL2 business hours.

Help Desk Level 2 also provides assistance to contract partners that have a departmental tech support contract. Level 2 agents are available via phone (call 608-265-6900), email (support@doit.wisc.edu), and LiveChat during HDL2 business hours. There is also a Departmental Tech Support Portal that you can access with your NetID and password.

More about the DoIT Help Desk

View About the DoIT Help Desk for more information about the DoIT Help Desk, including information about employment opportunities, obtaining custom support for your department, Help Desk statistics, and more information about Help Desk policies.