• Make sure you are using the WiscVPN portal address: uwmadison.vpn.wisc.edu
• Make sure you are using your NetID (do not include @wisc.edu) and NetID password to sign in.
• Follow instructions to uninstall and reinstall GlobalProtect at WiscVPN GlobalProtect (iOS) - Installing, Connecting, and Uninstalling

Other anti-virus or VPN apps may have created VPN profiles that can affect GlobalProtect.

Follow the following steps to remove other VPN profiles.

1. Open the Settings app on your device.
2. Tap General, then tap VPN.

   

3. If anything other than GlobalProtect appears, tap it to open the configuration menu.
4. Select Delete VPN.