Site Functionality

Built-in features to get started:

• External site - a public website to provide content to end users.
• Internal site - a password-protected resource on which to store group-specific policies, procedures, and processes.
• Searchability - natural language, full-text, and attachment search options.
• Built-in mobile version for smartphones, tablets, and other mobile devices.
• Nightly data backups.

Site Administration

Manage the functionality and appearance of your KB:

• Web-based administration, including user authentication and authorization.
• Dynamic page modules ensure site content is always up-to-date.
• Full administrative control over documents, presentation, administrative users, and group relationships.
• Custom appearance - KB Staff can help to implement distinctive site style.
• Custom topics assist with document categorization and site organization.
• Batch tools to facilitate large-scale updates.

Content Creation

Easily assemble quality documentation:

• What You See is What You Get (WYSIWYG) and HTML editor modes allow documents to be created by authors of varying levels of technical expertise.
• Easy-to-use import feature lets site administrators upload existing content in XML format.
• Customizable templates speed up the creation of new documents and ensure consistent structure and formatting.
• Document- and site-specific attachments help authors and admins keep track of files they need to embed or link in documents.
• Custom tags allow fine-grained control of where content is presented.

Content Sharing

Prevent duplication of effort, simplify the search process, and improve overall user experience:

• Document sharing across partner sites.
• News posting and RSS capabilities.
• Document portability via content export feature.

Content Management

Keep documentation accurate:

• Receive automatic document review reminders.
• Utilize document preview and code validation options.
• Schedule document activation and expiration.
• Review past document comments, actions, and revisions.
• Attach site-specific headers and footers to provide visual queues to users.
• Collect document-specific feedback from site users.