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WiscIT - How to Log into WiscIT

This document describes how to log into WiscIT, DoIT's Incident Management and Change system. This document is intended for WiscIT Users, Officers, or Agents.



Web Client

Chrome, Firefox


Windows Client

Mac: Access via the WAF

  • Note: Due to a new versioning scheme, installation via auto-deploy (the "Install" link above) will only work if you do not have the previous client version (22.3.0) installed. Users with Cherwell 22.3.0 installed will need to uninstall the application before using the link above. 
  • If you received an Error, "Already Logged In", click yes and your session will be ended.

Differences Between Clients

The clients have different functionalities, and the one you choose will depend on what work you are doing. The web client and desktop client are largely identical in terms of function, however, the desktop client offers the following additional tools:

  • Knowledge Search
  • Dashboard and widget creation (via Dashboard Manager and Widget Manager)
  • One-Step creation (via One-Step Manager)
  • Search configuration and creation (via Search Manager and Quick Search Builder)
  • Bulk-Add CIs (via a Change Request)

See WiscIT - Thick and Thin Clients for additional details on client differences.

Trouble Signing In

For either client, you will need to supply your NetID credentials for access. If you still have access issues after supplying your NetID credentials, you may require WiscIT Officer credentials - point your supervisor to WiscIT - Submitting WiscIT Officer Account Requests for an Officer credential request.


To submit feedback, requests, bug reports, or enhancement requests about WiscIT Powered by Cherwell, please send an email to

KeywordsWiscIT Cherwell login log-in logged in access open launch install use officer client URLs address web desktop client browser signing sign-in signin "signing in"   Doc ID11977
OwnerBrian G.GroupWiscIT
Created2009-08-12 19:00:00Updated2023-07-19 14:20:58
SitesDCTeam, DoIT Help Desk, DoIT Staff, Systems & Network Control Center, Systems Engineering, WiscIT - Wisconsin IT Service Manager
Feedback  4   0