Infra officers received test emails from VMware Service Manager on Thursday, March 10
Posted: 06:36:31, Thursday, Mar 10, 2011 Expiration: 03:00:00, Monday, Mar 14, 2011
A series of emails were sent out to officers within Infra from VMware Service Manager, an updated verison of Infra which we are in the midst of testing. These messages, which begin with the subject 'VMware Service Manager' can be disregarded at this time. Our apologies for the confusion.
An example of one of the email notifications is below:
From: firstname.lastname@example.org Subject: VMware Service Manager Call : 213641 : DB : System1 : Forwarded Database: System1 Officer Sending: Weizhong Wang Forwarded To: HD HDI Call Status: Undefined Event: Forwarded Call Number: 213641 Customer: Weizhong Wang Telephone: (608) 265-4754 Organization: Forwarded At: 3/10/2011 11:05:43 AM Description: Wei-zhong's test call from Infra V9 portal prior to customization Priority: Unspecified Config Item: Service: Type: Unspecified Actions & Solutions: [Call Forward Internally to Group (HD HDI) due to Workflow HDI for Rule CATCH-ALL]
-- UWHelpDesk: Sean Kinney
Created: 06:37:07, Thursday, Mar 10, 2011 (by Weizhong W.)
Updated: 03:43:04, Monday, Mar 14, 2011 (by Weizhong W.)