WiscIT - Accessing the One-Step Manager

This document explains how to use the One-Step Manager to autofill case notes in WiscIT powered by Cherwell.

The one-step contains all of the existing searches that are available to an officer's role, as well as a place to create new one-steps.

  1. Select "One-Step" at the top of the WiscIT Window
  2. Select "One-Step Manager..." in the dropdown list
  3. One-StepManagerDesktop.PNG
  1. Select "One-Step" at the top of the WiscIT Window
  2. Select "One-Step Manager" in the dropdown list
  3. One-StepManagerWeb.PNG



Keywords:one step case cherwell auto fill notes manager wiscit autofill description short service category sub ticket fields widgets onestep   Doc ID:47190
Owner:Ryan W.Group:WiscIT - Wisconsin IT Service Manager
Created:2015-02-13 17:38 CDTUpdated:2019-08-20 14:33 CDT
Sites:DoIT Help Desk, DoIT Tech Store, WiscIT - Wisconsin IT Service Manager
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