WiscIT - Stakeholders

This document describes the stakeholders system within WiscIT

The stakeholders system allows you to receive notifications of updates to incidents within WiscIT. Searches can be run to yield a list of incidents where you are a stakeholder, which can also be placed within a dashboard.

Update notifications will be sent out to stakeholders of an incident when the status is updated, or when there are new journals or mail history.

Adding Yourself as a Stakeholder

Via Incident Form
  1. Open an incident
  2. On the left hand side, under "I Want To", select the option for "Watch Incident (Add Self as Stakeholder)"
  3. Example of the Add Self as Stakeholder Button under I want to actions
  4. A popup message should display confirming your addition as a stakeholder
Via Stakeholders Tab
  1. Open an Incident
  2. Select the Stakeholders Tab at the bottom of the Incident
  3. stakeholdertab.png
  4. Select the Chain Link Icon
  5. Select your name from the list of WiscIT users by selecting it and pressing "Go", or by double clicking

Removing Yourself as a Stakeholder

  1. Open an Incident
  2. Select the Stakeholders Tab at the bottom of the Incident
  3. Select your name from the list of Stakeholders
  4. Click on the Broken Chain Link icon at the top of the tab
  5. Example with highlights of how to remove a stakeholder
  6. Your name will disappear from the list of Stakeholders and you will no longer receive notifications




Keywords:stake holder watch incident cherwell find previous ticket track notification email status resolved updated   Doc ID:93235
Owner:Ryan W.Group:WiscIT - Wisconsin IT Service Manager
Created:2019-07-18 12:43 CSTUpdated:2019-10-28 13:37 CST
Sites:DoIT Help Desk, DoIT Staff, WiscIT - Wisconsin IT Service Manager
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