WiscIT - Login Error "Not a Valid User in the System"

This document explains the error “<user> is not a valid user in the system” and what to do when this error is encountered.

After logging into WiscIT with your NetID and password, the following error may appear:

WiscIT Login Error

Although WiscIT uses NetID Login for authentication, users still need to have an “account” in WiscIT to log in successfully. This error means that the current user does not have an account. If encountered, a request should be submitted to create or reactivate an account via [Link for document 14402 is unavailable at this time.].




Keywords:WiscIT, Login Error, Valid User, cherwell   Doc ID:97765
Owner:Kacee H.Group:WiscIT - Wisconsin IT Service Manager
Created:2020-02-07 16:08 CSTUpdated:2020-02-11 09:50 CST
Sites:DoIT Help Desk, DoIT Staff, WiscIT - Wisconsin IT Service Manager
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