GCP - Requesting Support
This document introduces Google Cloud support plans
Overview
Google has changed their cloud support policy so that all campus GCP projects are now required to have the same support level. Prior to this change, individual campus GCP projects could select free or paid support independent from the support level of any other campus GCP user.
On February 1, 2023, Standard Support was enabled for all campus GCP projects. Enabling Standard Support results in all campus GCP projects incurring a support charge equivalent to 3% of their monthly charges.
Free Google GCP support
All GCP users have access to Google's GCP Community support forums and on social media using @GCPCloud.
Basic GCP Support
All GCP users have Google's Basic Cloud Support included with their subscription. To open a support request, log into Google Cloud support here. There are no additional charges associated with Basic support; Basic support is included with every campus GCP Project.
Standard Google GCP Support
Standard Support is enabled for all campus GCP projects. Enabling Standard Support results in all campus GCP projects incurring a support charge equivalent to 3% of their monthly charges. To open a support request, log into Google Cloud support here.
GCP Status Dashboard
Customers can check the status of Google Cloud services using Google's Cloud Status Dashboard.
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Commonly Referenced Docs:
UW Madison Public Cloud Team Events Online Learning Classes for Cloud Vendors What Data Elements are allowed in the Public Cloud