1. If customer is using Teams desktop client, sign out of Teams client.
2. Quit out of all Microsoft applications, including Outlook, OneDrive, OneNote, etc., and Teams clients.
3. Start Word.
4. Go to File tab.
5. Select Office Account (or Account) from first column.
6. On the 'User Information' screen, make sure the account that is logged in matches the default account configured within the Outlook profile.
   
7. If the accounts are not the same, or it has not successfully connected to OneDrive or Sites, or there are any other error(s) within this screen, click the Sign out action until you only see the "Sign in" option.
8. Then click Sign in action.
9. Enter the email address associated with your NetID account - netid@wisc.edu.
10. If redirected to NetID login, enter the credentials associated with the above account.
11. Restart Word and confirm the "Office Account" (or Account) no longer shows any errors and now matches the default account configured within Outlook profile.
12. Then restart the affected application and confirm if issue persists.

1. If customer is using Teams desktop client, sign out of Teams client.
2. Quit out of all Microsoft applications, including OneDrive, OneNote, and Teams clients.
3. Start Word.
4. On the start page, click on the account or click on Sign in located at the top left of the window.
   
5. If the account address does not match your Office 365 NetID account - netid@wisc.edu or it has not successfully connected to OneDrive or SharePoint, or there are any other error(s) within this screen, click the Sign out action until you only see the "Sign in" option.
6. Enter the email address associated with your NetID account - netid@wisc.edu.
7. If redirected to NetID login, enter the credentials associated with the above account.
8. Restart Word and confirm the "Office Account" (or Account) no longer shows any errors and now matches the default account configured within Outlook profile.
9. If the issue was initially related to Outlook desktop client, please restart Outlook and confirm if issues persist.

If you are experiencing issues (syncing your mail, sending/receiving mail, ect) interacting with you UW-Madison Office 365 account, use the steps outlined at https://helpdeskgeek.com/help-desk/how-to-fix-outlook-not-working-on-android/.

Microsoft Outlook for Android Help: https://support.microsoft.com/en-us/office/outlook-for-android-help-8ffeb4f6-b231-4b20-b36a-07e2bce0504b.

If you are experiencing issues (syncing your mail, sending/receiving mail, ect) interacting with you UW-Madison Office 365 account, use the steps outlined at https://support.microsoft.com/en-us/office/troubleshoot-outlook-mobile-issues-a264ef01-9c88-48fb-9285-7017e4f31f02.

Microsoft Outlook for iOS Help: https://support.microsoft.com/en-us/office/outlook-for-ios-help-4456b5ef-d20e-4e86-abee-c95f9eba26da.