Microsoft 365 - I am unable to find folders I previously had within Outlook

There are times when you need to find an email folder within your account.

Outlook for Windows Desktop Client

If you are using Outlook's Windows desktop client, please review the following article.

Outlook on the web (browser)

Outlook on the web (OWA) does not currently have a search capability for folders. Searching for folders is a manual process in which you can follow these steps:

  1. Click the chevron icon next to each folder in your left hand menu to expand them.
  2. Search each expandable folder for folders that may have been moved there.

See Also


Keywords:
microsoft ms office365 o365 m365 microsoft 365 missing messages lost emails trace request search find email mail missed delivery flow mailflow bounce non report deleted sent not delivered can't find cannot undelivered gone unable receive forwarded account address sort recover folders outlook blocked 
Doc ID:
97730
Owned by:
O365 S. in Microsoft 365
Created:
2020-02-06
Updated:
2024-11-27
Sites:
DoIT Help Desk, Microsoft 365