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WiscMail / WiscMail Plus - Configure Push Email (IMAP IDLE)

The IDLE feature allows IMAP e-mail users to immediately receive any mailbox changes without having to undertake any action such as clicking on a refresh button, or having the e-mail client automatically and repeatedly ask the server for new messages (view details). Desktop client users may continue to have their client poll for new mail if they wish, but mobile device users are encouraged to use IMAP IDLE so that their devices are not required to poll (using additional network and battery resources).

Configure your client for IMAP IDLE

Confirmed to work

Android K9 Mail

K9 Mail supports IMAP IDLE: K9 Mail.
  1. Start K9 Mail.
  2. Select your account.
  3. Go to Menu | More | Settings | Account Settings.
  4. Change "Folder poll check frequency" to Never.
Note: Android Mail configured for IMAP Idle currently does not work.

Apple Mail.app

  1. Start Mail.app.
  2. Select "Preferences" from the Mail menu.
  3. Select "General" tab.
  4. Select "Manually" from 'Check for new messages' select box.
  5. Select "Accounts" tab.
  6. Make sure your WM/WM+ account is selected and click on "Advanced" tab.
  7. Verify 'Use IDLE command if the server supports it' check-box is checked. If not, check it and save these changes.

HP webOS

  1. Start Email.
  2. Select "Preferences & Accounts" from the application menu.
  3. Under "Accounts", select your WiscMail / WiscMail Plus account.
  4. Scroll down to the box titled "Sync".
  5. Change the setting for "Get Email" to "As items arrive".
  6. Use the back gesture to save your configuration and return to your e-mail. Messages will now appear on your WebOS device when they are delivered.

Microsoft Outlook 2010/2013 (Win)

  1. Start Outlook.
  2. Select "Send / Receive" tab.
  3. Select "Define Send/Receive Groups..." from 'Send/Recieve Groups' select box.
  4. De-select (uncheck) 'Schedule an automatic send/receive every' check-box under 'Setting for group "All Accounts"' section.
  5. Click Close button.

Microsoft Outlook 2011 (Mac)

  1. Start Outlook.
  2. Select "Accounts" from 'Tools' menu.
  3. Select your account and click Advanced... button.
  4. Within "Server" tab, place a check mark in "Use IMAP IDLE (if serve supports it)" check box.
  5. Place a check mark in "Connect when Outlook starts" check box.
  6. Click OK button.

Microsoft Outlook 2007

  1. Start Outlook.
  2. Go to Tools | Send/Receive | Send/Receive Settings.
  3. Select "Define Send/Receive Groups...".
  4. De-select (uncheck) 'Schedule an automatic send/receive every' check-box under 'Setting for group "All Accounts"' section.
  5. Click Close button.

Confirmed to work, but there are issues

Mozilla Thunderbird 3.x

  1. Start Thunderbird.
  2. Select "Account Settings" from the Tools menu.
  3. Click "Server Settings" within your account.
  4. De-select (uncheck) 'Check for new messages every' check-box.
  5. Click Advanced... button.
  6. Verify 'Use IDLE command if the server supports it' check-box is checked. If not, check it and click OK button.
  7. Within "Account Settings" screen, click OK button.
Important: Currently, IMAP IDLE will get disabled if your network connection is disconnected (eg: computer goes to sleep). To reconnect, just perform a 'Get Mail' or restart Thunderbird (view details).

Confirmed to not work

Android Mail

  1. Start Mail.
  2. Select your account.
  3. Go to Menu | More | Settings | Send & Receive.
  4. Select "Set download frequency".
  5. Change "Peak times" and "Off-peak times" to Manual.

Apple iPhone/iPod Touch/ iPad

The mail application on Apple's IOS (mobile devices) does not support IMAP IDLE with WiscMail server.

http://en.wikipedia.org/wiki/Push_e-mail

Windows Mobile 5/6

Current, the mail application on these devices does not support IMAP IDLE. There are 3rd party applications which can be purchased/installed that would provide IMAP IDLE support for these devices.

http://en.wikipedia.org/wiki/Push_e-mail

Blackberry

BlackBerry uses a proprietary mechanism for pushing email to the device.




Keywords: wiscmail plus email clients outlook thunderbird mail.app imap idle webos palm pre android droid windows mobile iphone ipod touch ipad mail.app macintosh push ios hp touchpad   Doc ID: 14233
Owner: Ara M.Group: WiscMail
Created: 2010-06-03 19:00 CDTUpdated: 2013-06-19 17:06 CDT
Sites: DoIT Help Desk, DoIT Staff, WiscMail