Service Tiers (COOP Tiers)
Extraction from DoIT Operational Framework - Section 8.0 - Continuity of Operations (COOP), section IV, D. Service Tiers (COOP Tiers).
Service tiers (COOP tiers)
The DoIT Service Tier system, often called the DoIT COOP Tier system, is a method to categorize services managed by or hosted in DoIT data centers which informs service recovery priorities. DoIT leadership and governance groups are responsible for identifying and evaluating DoIT service recovery priorities.
Individual DoIT service providers are responsible for identifying needed capability improvements in consultation with their customers, and for requesting funding to support those improvements. DoIT leadership and governance groups are responsible for evaluating proposed improvements and for establishing appropriate prioritization, planning, and funding mechanisms to implement approved improvements.
Service tier definitions
The following service tier definitions are based on best practices established by the National Infrastructure Protection Plan (NIPP) and other guidelines, and are supported by the State of Wisconsin, University of Wisconsin System, and University of Wisconsin-Madison.
|
Tier |
Impact |
Definition |
|---|---|---|
|
0 |
|
» Infrastructure required for the operation of essential and other infrastructure services |
|
1 |
|
» Services whose loss endangers health, safety, or orderly response to campus operations. » Includes essential, customer-facing services (1A) whose loss for >8 business hours represents a significant adverse impact. |
|
2 |
|
» University-wide services whose loss severely impacts campus operations. » Departmental services whose loss prevents a specific department from operating. |
|
3 |
|
» University-wide services whose loss affects campus operations. » Departmental services whose loss severely affects a specific department's operations. |
|
4 |
|
» University-wide services whose loss has minimal impact on campus operations. » Departmental services whose loss affects a specific department's operations |