Lifelong Learners (L3) - Fix L3 Support Tool

This document describes the functionality of the "Fix L3" button. The "Fix L3" Button will catch errors in the Learner data, clean up those errors, and inform you if this issue needs to be escalated to group support.

Checks that "Fix L3" will carry out

  • If the First name, Last name, and email address are present

  • If Learner has multiple CSIS IDs

    • These are the Steward Root Individual ID - SRI ID

  • If PVI has been created

  • Status of NetID

  • If enrollment message has been sent

  • If "Get Started" email has been sent

Sequence of fixes the "Fix L3" button will do and when action is needed

  1. Checks first name, last name, and email address

    • You must contact the department contact if you receive an error message. The department will update the missing data.

  2. Checks if learner has multiple CSIS IDs (SRI ID)

    • The system will remove duplicate IDs

  3. Checks if PVI has been created

    1. Error Message - "Unspecified Error"

      • Contact CSIS Support

    2. Error Message - "PVI Missing"

      • The system will try to create the PVI. PVI is created, then send the "Get Started" email

  4. Checks if NetID is activated 

    • If NetID is not activated and PVI is verified, the PVI will be marked as unverified and Learner will need to go through the "Get Started" link again

  5. Checks to see if enrollment message has been sent. If not, the system will try to send another enrollment message

  6. Sends update to PHUB record

  7. If all else fails, the system will set the Learner record to "pending" and send the record through another sequence of processing

  8. When all else fails: Refer customer to the course contact

  9. After hitting the "Fix L3" Button and the "Success" message appears, the Learner will need to click the "Get Started" link again. Resend the "Get Started" email.


Keywords:
learner life-long life long enrollment netid registration continuing studies professional welcome.csis.wisc.edu registrations@ecc.uwex.edu usi noncredit non-credit "professional development" business roster verify verification e mail new csis-support@g-groups.wisc.edu csis contact name email phone number l3 tool fix master gardener program extension ext epd wisconsin
Doc ID:
135229
Owned by:
Help Desk KB Team in DoIT Help Desk
Created:
2024-02-05
Updated:
2024-12-18
Sites:
DoITHelpDesk-internal