HelioCampus AC is an assessment management system that offers several applications including direct evidence of student learning (DESL) at program and/or course level, course syllabi, assessment planning and reports, and course evaluations. The Provost Office, in partnership with DoIT Academic Technology, leads this project and has assembled a support team to work with participating departments.

For additional information, please see HelioCampus AC - Assessment Management System and for course evaluations see HelioCampus AC - Eval - Frequently Asked Questions (Admin), HelioCampus AC - Eval - Frequently Asked Questions (Instructor) and HelioCampus AC - Eval - Frequently Asked Questions (Student).

• Service Users: Faculty and staff within participating departments and programs, as well as students enrolled in courses within these departments.

• Availability: 24x7

• Server Information: Vendor-hosted.

• Unique Support Conditions:

  • Departments and programs that are not currently participating but would like to should have an incident escalated to the Learn@UW Madison team.

  • Only students and instructors will have accounts by default. Departmental support staff who need an account should have their incident escalated to the Learn@UW Madison team.

  • Confirm that course evaluations questions cannot be answered by information in HelioCampus AC - Eval - Frequently Asked Questions (Student) [UW-Madison] and HelioCampus AC - Eval - Frequently Asked Questions (Instructor) [UW-Madison].

  • Confirm that Canvas Course Syllabus (HelioCampus AC) questions cannot be answered by information in Canvas and HelioCampus AC - Using the Course Syllabus (HelioCampus AC) Tool.

  • Instructors are not able to edit or update course evaluation surveys directly. Departments create, schedule, and assign all course evaluations. Instructors in some colleges can add course specific questions. Escalate to the Learn@UW team.

  • If requesting new HelioCampus AC account, collect handling from HelioCampus AC - Users - Requesting a User Account [UW-Madison]. Must include approval from an academic chair, a department or college supervisor, or a current HelioCampus AC administrator for the department where access is requested.

Select an appropriate service, category and subcategory.

• HelioCampus AC

  • Learn@UW HelioCampusAC - Madison

    • Assessment Reports and Plans: Not for Help Desk use—for Learn@UW Team's use only.
    • Browser-Related Issue
    • CAOS Integration: How HelioCampus AC updates its database with SIS information.
    • Consultation: Escalate cases for customers looking for an AT Consultation for HelioCampus AC questions.
    • Course and Section Details 
    • Data Request
    • DESL Course Section: Cases regarding HelioCampus AC’s direct assessment of student learning (DESL) at the course level; linking Canvas assignment to course learning outcomes (CLO) listed in HelioCampus AC.quizzing tools.
    • DESL Pedagogy
    • DESL Program: Cases regarding HelioCampus AC direct assessment of student learning (DESL) at the program level. 
    • Feature Change: Cases for customers who would like to request a feature in Canvas.
    • NetID Change: Used by Learn@UW-Madison Team only; when users get their NetID changed in Middleware, HelioCampus AC doesn't automatically update, so the admins have to go in and manually change/merge accounts.
    • Notification or Emails: Cases related to email notifications, particularly reminder emails to complete a survey.
    • Technical Help - Cases where customers need help with a general technical issue.
    • Other
    • Results and Reports: For HelioCampus AC analytics cases.
    • Survey Instance: Cases that regard a specific survey.
    • Survey Schedules: Questions about the Survey Schedule Wizard or configuring surveys to open at a certain date.
    • Survey Templates: Cases regarding survey template creation or modification.
    • Syllabus: Cases regarding the UW-Madison Official Canvas and HelioCampus AC - Using the Course Syllabus (HelioCampus AC) Tool Cases regarding the UW-Madison Official Syllabus Tool ([Link for document 79039 is unavailable at this time]).
    • Technical Help
    • Technical Issue/Bug
    • User Accounts: Cases regarding problems with users accounts, such as login, access, or permissions.

For ALL incidents, gather the following minimum required information:

Clear, detailed description of the problem

Complete customer contact information

Copy/paste the following additional required information into the WiscIT Description field:

If requesting new HelioCampus AC account, collect handling from HelioCampus AC - Users - Requesting a User Account [UW-Madison]. Must include approval from an academic chair, a department or college supervisor, or a current HelioCampus AC administrator for the department where access is requested.

Click the text box to select all, copy with Ctrl+C.

Example Case:

• Name, contact info: Bucky Badger, 608-265-1234
• Role in the course (student, instructor, TA, department admin, course designer, etc.): Instructor
• Course and section name/number: Philosophy 205, section 001
• Nature of problem; any error messages: Instructor would like consultation on setting up a survey