HDQA Canvas Admin Account

A new role has been created in Canvas specifically for HDQA. These credentials should not be shared with normal Help Desk agents. This role will allow the Quality Assurance agent to access courses that do not belong to them in Canvas. Any issues that cannot be resolved should be handled as usual.

Accessing the HDQA Account

  1. Navigate to Canvas. This link must be open in a new incognito window to prevent your normal Canvas account from gaining complete admin access. (This is a very bad thing)

  2. See the Team Lead to request access to login. You will receive an email with your personal username and instructions on setting a password.

    Canvas login page

  3. After logging in, you will be presented with the Canvas Dashboard.

MFA

MFA is required for all Canvas admin accounts. See the instructions for setting up MFA for your Canvas Admin account.

Users can enroll with Google Authenticator, Microsoft Authenticator, or Duo Security. 

Searching for a Course

Searching through the Admin tab

  • Click the Admin tab on the left side of the window.

    Left hand side of window

  • Select the type of course that you are looking for. The are 4 "Course Type" options:

    1. Compliance/Institutional Training

    2. Course Guide

      • Used for semester courses generated through enrolling

    3. Lifelong Learning

    4. Manually-Created Courses

      • Used for ongoing courses (such as HIPAA training)

    List of course types

  • You can search for specific courses and filter your search using the search bar and drop-downs at the top of the window.

    Search bar for courses

Determining if a Course is Published

Look for a green check mark next to a course (under the Published column) to find if it has been published.

A green check mark notes a published course. 

Published green check marks

  • Note: Notice that in this example, "BIOCORE 587 eText Access" has not been published. 


Keywords:
login course offering active inactive canvas admin training role 
Doc ID:
73743
Owned by:
Help Desk KB Team in Help Desk Handbook
Created:
2017-06-01
Updated:
2024-03-29
Sites:
DoITHelpDesk-internal, HD-handbook-internal