Students must register for courses through the normal enrollment process. See Course Search & Enroll - Add & Enroll in Classes.

The Student Information System (SIS) pushes updates to Canvas nightly. After a student enrolls in or drops a course in the timetable, they will be added to or removed from the Canvas course within twenty-four hours. Students should never be manually added to or removed from timetable courses in Canvas. Manual updates may conflict with future SIS updates.

Troubleshooting

If a student calls in because they are unable to see their Canvas course:

• Confirm that they have registered for the course. Have them check their registration in the Student Center if necessary.
• Ask when they registered for the course. If they just registered, ask them to wait at least a day for SIS to sync with Canvas.
• Confirm the course is published and active. See Canvas - Using Admin Tools to Check Course Status (Help Desk).

If student has been registered for a course for more than twenty-four hours and the course is published and active, gather handling and escalate.

Canvas imports instructor data for the Student Information System (SIS), which is updated by departmental Curricular Representatives (This is another name for 'Timetable Reps').

All for-credit courses must have at least one instructor listed in the timetable. If an instructor cannot see their Canvas course, first find the course in Course Search and Enroll and confirm that there is an instructor listed for the course section.

• If there is not an instructor listed for the course, advise the customer to contact their departmental Curricular Representative to get this updated. There must be at least one instructor of record for the course.
• If there is an instructor listed but the customer is not the instructor:
• The customer can contact their Curricular Representative and request to be added to the official timetable listing. Once the customer has been added to the timetable in SIS, their registration will feed into Canvas within twenty-four hours. OR
• The customer can contact the instructor of record and ask to be manually added to the Canvas course.
• If the customer is listed as an instructor for the course in the timetable but still cannot see the course in Canvas, gather handling and escalate.

Teaching Assistants will be automatically enrolled in Canvas courses if they are listed as instructors in the timetable. If a TA is not in the timetable, course instructors can add them manually. See Canvas - Adding People to a Canvas Course [UW-Madison].

If a TA is listed in the timetable but cannot see a course, gather handling and escalate.

Auditors must register for courses through the normal enrollment process. The Student Information System (SIS) syncs with Canvas nightly. After a student enrolls in a course, they should see it in Canvas after the syncing process.

Auditors should not be manually added to timetable courses in Canvas.

Troubleshooting

If an auditor calls in because they are unable to see their Canvas course:

• Confirm that they have registered for the course. Have them check their registration in the Student Center if necessary.
• Ask when they registered for the course. If they just registered, ask them to wait at least a day for SIS to sync with Canvas.
• Confirm the course is published and active. See Canvas - Using Admin Tools to Check Course Status (Help Desk).

Some departments will have other users who need access to Canvas courses. For example, in some departments, a Program Associate will need access to one or more departmental courses.

If a user needs access to a single course and they do not fit in to one of the categories above, they can contact the course instructor to be manually added to the course. We recommend that instructors use the "Staff" role to add additional participants to their courses. The "Staff" role has many of the same rights as the "Teacher" role. See Canvas - Course Roles and Permissions [UW-Madison] for more information on roles.

If a user needs access to many courses within the same department, gather information on what courses they need access to and why in addition to other Canvas handling, as relevant. Escalate.