Departments

Agricultural and Applied Economics, Agronomy, Animal Sciences, Bacteriology, Biochemistry, Biological Systems Engineering, Community and Environmental Sociology, Dairy Science, Entomology, Food Science, Forest and Wildlife Ecology, Genetics, Horticulture, Life Sciences Communication, Nutritional Sciences, Plant Pathology, Soil Science

Procedure

Mark Millard and CALS are happy to let us take support and consultation requests from their faculty. Reach out to CALS at learningtechnologies@cals.wisc.edu instead of Mark directly. (Stefan Wahe is leaving CALS but is pushing for them to hire an Instructional Technologist as that is an unfilled need they have)

• For any consultation requests coming from the College, contact Mark an FYI. He would also like to be made aware of any advanced support cases coming from the School. 
• Mark would like periodic reports from the Help Desk on total number of tickets, kinds of tickets etc. if possible.

Departments

Accounting and Information Systems; Finance, Investment and Banking; Management and Human Resources; Marketing; Operations and Information Management; Real Estate and Urban Land Economics; Risk and Insurance; General Business

Procedure

The School of Business’s Academic Technology Team would like to be the first point of contact for instructors in their school. Even if it is a support/technical issue they would like to take a first stab at it. If they need help with support or consulting they will email our Learn@UW email address. 

• Send tickets to them by emailing teaching@wsb.wisc.edu. 
• The A Team would like periodic reports from the Help Desk on total number of tickets, kinds of tickets etc. if possible.
• Billy Kardasz is who I usually reach out to

Facilities Planning & Management (FP&M)

People who have questions about or need help with instructional technology in general assignment classrooms should contact the AV Help Desk. However, we occasionally get questions related to classroom technology because of the integration with that technology and Kaltura for lecture capture purposes. So any questions that Learn@UW receives about classroom lecture capture or related technology in classrooms should be forwarded to Classroom Media Support through the email address below.

Contact

Email av@fpm.wisc.edu with questions or to forward requests for help.

The group's website, with contact names, is here: https://av.fpm.wisc.edu/about-us/.

Departments

Art Department, Counseling Psychology, Curriculum and Instruction, Dance Department, Department of Educational Leadership and Policy Analysis (ELPA), Educational Policy Studies, Educational Psychology, Integrated Sciences, Kinesiology, Rehabilitation Psychology and Special Education, Theatre and Drama

Procedure

Media, Education, Resources, and Information Technology (MERIT), is happy to let us take support and consultation requests from their faculty. The MERIT Instructional Technology team would like us to ping them on Teams when a consultation request comes in. That includes Bill Weber and Laura Scanlon)

• Please use teaching-support@education.wisc.edu to contact the MERIT Instructional Technology team. 
• They would also like to be made aware of any advanced support cases coming from the School. Bill Weber would like periodic reports from the Help Desk on total number of tickets, kinds of tickets etc., if possible.

Support and consulting workflows differ between InterPro and other CoE departments.

Department

InterPro

Procedure

Any instructor from InterPro who contacts or reaches our team should immediately be sent to the InterPro support team.

• Contact: ldt@interpo.wisc.edu.

Departments

Biomedical Engineering, Chemical & Biological Engineering, Civil & Environmental Engineering, Electrical & Computer Engineering, Engineering Physics, Industrial & Systems Engineering, Materials Science & Engineering, Mechanical Engineering

Procedure

Any instructor or staff member who contacts or reaches our team should be sent to the Collaborative for Engineering Education and Teaching Effectiveness (CEETE).

• All cases, consults or support, should be sent to ceete@engr.wisc.edu. 
• The only time we should not send things to CEETE is if it is not during their regular hours (10AM-4PM) and it is urgent. 
• Erica Hagen also would like periodic reports from the Help Desk on total number of tickets, kinds of tickets if possible.

Departments

African Cultural Studies, Afro-American Studies, American Indian Studies Program, Anthropology, Art History, Asian American Studies Program, Asian Languages & Cultures, Astronomy, Atmospheric and Oceanic Sciences, Biology Core Curriculum, Biology Major, Botany, Chemistry, Chican@ and Latin@ Studies Program, Classical and Ancient Near Eastern Studies, Communication Arts, Communication Sciences and Disorders, Comparative Literature and Folklore Studies, Computer Sciences, Conservation Biology, Creative Writing Program, Criminal Justice Certificate Program, Economics, English, English as a Second Language, Program in French and Italian, Gender and Women's Studies, Geography, Geoscience, German, Nordic, and Slavic, History, Honors Program, Information School (iSchool), Integrated Liberal Studies Program (ILS), Integrative Biology, Interdisciplinary Theatre Studies Program (ITS), Journalism & Mass Communication, School of (SJMC), La Follette School of Public Affairs, Language Sciences Program, Legal Studies Program, Mathematics, Medieval Studies Program, Molecular Biology Major, Mead Witter School of Music, Philosophy, Physics, Planning and Landscape Architecture, Political Science, Psychology, Religious Studies Program, Second Language Acquisition, Doctoral Program in Social Work, School of Sociology, Spanish and Portuguese, Statistics

Procedure

The L&S Instructional Design Collaborative in the College of Letters & Sciences would like us to pass off consults that are longer-term or pedagogical in nature by having instructors fill out this IDC Consultation Request Form or contact idc@ls.wisc.edu For more delicate handoffs, please email or Teams message Antonella Caloro (antonella.caloro@wisc.edu) or Laura Schmidli (laura.schmidli@wisc.edu)

• We can handle urgent cases, one-offs, purely technical/tool questions, or cases that naturally land within our support, but we should still send an FYI-email to idc@ls.wisc.edu.
• Anything we feel unsure about we should also send an FYI-email to idc@ls.wisc.edu.
• L&S IDC would like whatever Help Desk reports and data we can share.

The libraries do not have faculty and instructional staff assigned to them as an administrative unit. However, like us, they support faculty and instructional staff across campus. In particular, they help with Comm A and Comm B core course development and curriculum, and offer corresponding workshops and teaching sessions. 

Regarding instructional technology, they have a stake in the Sift & Winnow module, Spring Share, Research Guides LTI, the Librarian Role in Canvas, and the Library Course Reading List (Reserves).

Contact

If we have questions about these or other library services, contact one of the following individuals:

• Alex Stark (alex.stark@wisc.edu). (We can reach out to Sheila Stoeckel (sheila.stoeckel@wisc.edu) in the event Alex is unavailable.)
• Carrie Nelson (carrie.nelson@wisc.edu)
• Kristin Lansdown (kristin.lansdown@wisc.edu)

Departments

Anesthesiology, Dermatology, Emergency Medicine, Family Medicine and Community Help, Human Oncology, Medicine, Neurological Surgery, Neurology, Obstetrics and Gynecology, Ophthalmology and Visual Sciences, Orthopedics and Rehabilitation, Pathology and Laboratory Medicine, Pediatrics, Psychiatry, Radiology, Surgery, Urology, Biomolecular Chemistry, Biostatistics and Medical Informatics, Cell and Regenerative Biology, Genetics, Medical History and Bioethics, Medical Microbiology and Immunology, Medical Physics, Neuroscience, Oncology, Population Health Sciences

Procedure

The Educational Technology group in the School of Medicine and Public Health (SMPH) does not have set guidelines for what is and isn't supported by their department. Kristin Simon and her team will triage and get back to us if they would like to take it over or otherwise be involved in the consult or support ticket. 

• All cases coming from a department listed above should be sent to edtech@med.wisc.edu as an FYI. 
• Emailing that address will create a Jira ticket in their system.
• Kristin is interested in any Help Desk data involving SMPH we can provide.

Departments

• Civil Society & Community Studies
• Consumer Science
• Design Studies
• Human Development & Family Studies

Contact

Andrea Johnson is the Canvas and Teaching Technology support person in SOHE (ajohnston3@wisc.edu). She wants to at least be notified of any cases that come to us from SOHE (She is trying to build relationships with instructors over there). Please email or ping her on Teams when a SOHE related case comes through. Andrea is also plugged into the Online Undergrad Degree program over there.

Procedure

The SoN Academic Technology Team would like to be the first point of contact for SoN instructors. Even if it is a support/technical issue they would like to review it first. 

• Please send tickets received by DoIT AT to SoN AT by emailing sonat@son.wisc.edu (Should ping George on email or Teams first as they only check that email a couple of times a week. We can refer faculty to reach out to blended@son.wisc.edu)
• If the request exceeds available SoN resources, or falls beyond SoN AT competencies, they will forward the request to DoIT AT team at the specified Learn@UW email address.
• George Jura is our point of contact with SON support.

If DoIT AT is planning on sharing stats for help requests received directly, we would like to be included on the shared-with list, if possible.

Departments

Pharmaceutical Sciences, Pharmacy Practice, Pharmacy, Social and Administrative Sciences

Procedure

Instructional & Informational Technology, headed by Mike Pitterle, would like to be the first point of contact for Faculty and Staff in the School of Pharmacy. (Mike is retiring at the end of the 2023-2024 school year. Amy Childs will replace him in this role and as our point of contact. Loop Amy in on any communication in the meantime. Amy prefers Teams)

• Send tickets, including Cherwell ticket number, to helpdesk@pharmacy.wisc.edu. 
• Mike and his group would like any Help Desk data we can share.

Courses

• U-Got This! (Undergrad sexual violence prevention mandatory training)
• Get-WIse (follow on to U-Got This!)
• Suicide Prevention Training for Students
• Suicide Prevention Training for Faculty and Staff
• Violence Prevention for Grade and Professional Staff 

Contact/Procedure

UHS worked with AT Staff to create these courses, before the creation of CTLM. CTLM staff temporarily supported these courses, but has since transferred support to Learn@UW. Learn@UW Support handles requests for support or inquiries for these specific training courses. For cases that can’t be solved by Learn@UW Support agents, contact Andy Posselt.

CTLM is not currently taking on any new projects in the noncredit space. Future inquiries related to noncredit mandatory or compliance related training should be handled by the Learn@UW instructional design

Departments

Comparative BioSciences, Medical Sciences, Pathobiological Sciences, Surgical Sciences

Procedure

Check in with Brian Webb bwebb@wisc.edu on email about any consultations received.

• Handle technical and troubleshooting requests in the Learn@UW Team's usual workflow. 
• Brian would like periodic aggregate reports of Support/Help Desk cases if possible.