Campus Network Housing Troubleshooting (ClearPass) - Connecting with a Computer
This document is intended to guide you through the troubleshooting steps for registration and connection issues with computers in the University Housing residence halls. Note: make sure the customer is plugged specifically into the Aruba HAP if using a wired connection. Please see Campus Network Housing - Identifying Hospitality Access Points for examples of Aruba HAPs.
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Links to referenced documents:
- 94207 - UWNet - Manually Registering/Removing Device in Clearpass
- 76122 - Campus Network Housing - Identifying Hospitality Access Points
- 70374 - ClearPass - Registering Devices
- 9727 - UWNet - Troubleshooting
- 74667 - Finding the MAC and IP Address of a Device
- 94229 - Campus Network Housing Troubleshooting (ClearPass) - Connecting with a Router
- 2258 - Mac OS - Displaying, Releasing, and Renewing a DHCP Lease
- 562 - Windows - Displaying, Releasing, and Renewing a DHCP Lease
- 70374 - 70374
- Campus Network Housing Handling Information