In this document:

• Purpose
• Adding the service account user to your site
• Logging in as the service account

Purpose

Some sites would like to add a service account email address to be able to allow access to their site without adding each user individually. This can sometimes be beneficial for student or short-term employees.

Please be aware that the WiscWeb team does not support the creation or management of service accounts. If you have questions regarding your service account, please reach out to the DoIT Help Desk at help@doit.wisc.edu.

Adding the service account user to your site

You can add a service account to your site as a user by following the steps located here: WiscWeb - Adding a user. The NetID will be everything listed before the @ symbol plus an underscore (_) and the beginning of their domain.

• For example, if the service account email address is admin@wiscweb.wisc.edu, the username/NetID would be admin_wiscweb.

Logging in as the service account

• Open a private browsing window and navigate to https://wiscweb.wisc.edu/wp-admin or log in directly to your site by navigating to https:[yourURLhere]/wp-admin. 
• Login with your service account credentials. The NetID will be everything listed before the @ symbol plus an underscore (_) and the beginning of their domain.
  • For example, if the service account email address is admin@wiscweb.wisc.edu, the username/NetID would be admin_wiscweb.
• The password is the one listed in the Wisc Account Administration site. If you do not have a password set, you will likely have to reach out to your department/program/division's mail administrators. If you have access to administrate the email accounts, you can follow the instructions listed in this KB article: 
  • Microsoft 365 - Reset Service Account Password