Secure Zoom is an environment that was requested by and created for the UW-Madison Health Care Component (HCC) population. It was configured in collaboration with the Office of Compliance and the Office of Cybersecurity to implement additional controls for increased security and reduce risk to meet HIPAA requirements
Effective October 5, 2021, units classified as being a Health Care Component (HCC) and groups related to these units, will be required to use a Secure Zoom account.
Eligibility
UW-Madison Faculty
UW-Madison Staff
UW-Madison Students
Important: Alumni, Emeriti, and Retirees with IT Services are not currently eligible for UW-Madison Zoom and cannot create a consumer Zoom account (https://zoom.us/) using any address ending in @wisc.edu.
Opt-in to Secure Zoom for Standard Zoom accounts
Individuals who are not associated with an HCC group/unit will most likely have a Standard Zoom account. Learn how to view your account group type. Standard Zoom accounts were not configured to comply with HIPAA requirements.
Opt-in options
You can update your UW-Madison Zoom account from Standard to Secure Zoom by doing one of the following:
Group request: Contact the DoIT Help Desk and provide a list of NetIDs that need to opt-in to Secure Zoom.
Opt-out options
If you updated your Standard Zoom account to Secure Zoom and no longer need to have a Secure Zoom account type, you can opt-out by doing one of the following:
Group request: Contact the DoIT Help Desk and provide a list of NetIDs that need to opt-out of Secure Zoom.
Please note: Individuals who are part of an HCC group/unit will not have the option to opt-out of having a Secure Zoom account.
What is the difference between a Standard Zoom account and a Secure Zoom account?
Standard Zoom account - In general, this is the default account type when a UW-Madison Zoom account is created for an eligible user. Most account settings can be modified to meet the needs of the host and/or attendees.
Secure Zoom account - Individuals with a Secure Zoom account are affiliated with the Health Care Component (HCC) based on their employee record. This account type will have more account setting restrictions to ensure individuals in the HCC are adhering to HIPAA requirements. A few account settings may be grayed out and locked to ensure enhanced security is consistent during meetings. Note: These account settings will impact attendees while they are in a meeting hosted by a Secure Zoom account. If an attendee attends a meeting hosted by any other account type, they will not be subject to the same Secure Zoom account setting restrictions.
Individuals using a Secure Zoom account and participants who attend meetings hosted by a Secure Zoom account must use a Zoom desktop or mobile app version of 6.0.10 or later. See below for resources:
Note: If your computer or mobile device is managed by your IT department, you may need to request assistance in updating your Zoom application.
Service accounts in Secure Zoom
We are working on formalizing a process for reviewing requests for a service account in Secure Zoom. Currently, requests are being reviewed in collaboration with the Office of Compliance. If you would like to request a service account in Secure Zoom, please contact the DoIT Help Desk and provide a detailed use case. Please note, due to the level of risk service accounts pose in Secure Zoom, very few use cases may be approved. Below are some of the risks of using a service account in Secure Zoom:
Duo is not enforced for service accounts.
Account activity logs will reflect the service account, not an individual if an incident were to occur.
Individuals can share the service account's credentials.
Compare Standard Zoom and Secure Zoom account settings
Security Settings
Your settings allow you to enable or disable features for your meetings. These settings control user and meeting authentication, waiting room, and passcode requirements. The Zoom setting status indicators are:
Enabled:
Disabled:
Setting
Description
Default UW-Madison Standard Account
Default UW-Madison Secure Zoom Account
Require that all meetings are secured with one security option
Require that all meetings are secured with one of the following security options: a passcode, Waiting Room, or "Only authenticated users can join meetings." If no security option is enabled, Zoom will secure all meetings with Waiting Room.
Disabled
Enabled, Locked
Waiting Room
When participants join a meeting, place them in a waiting room and require the host to admit them individually. Enabling the waiting room automatically disables the setting for allowing participants to join before host.
Enabled
Enabled
Waiting Room Options
Everyone will go into the waiting room
Users not in your account
Users who are not in your account and not part of the allowed domains
Enabled
Enabled
Require a passcode when scheduling new meetings
A passcode will be generated when scheduling a meeting and participants require the passcode to join the meeting. The Personal Meeting ID (PMI) meetings are not included.
Enabled
Enabled
Require a passcode for instant meetings
A random passcode will be generated when starting an instant meeting
Enabled
Enabled
Require a password for Personal Meeting ID (PMI)
Standard Accounts: Only meetings with Join Before Host enabled
Secure Zoom Accounts: All meetings using PMI
Enabled
Enabled
Webinar Passcode
A passcode will be generated when scheduling a Webinar and participants require the passcode to join the Webinar. Secure Zoom Accounts require a passcode for webinars that have already been scheduled.
Enabled
Enabled, Locked
Require passcode for participants joining by phone
A numeric passcode will be required for participants joining by phone if your meeting has a passcode. For meeting with an alphanumeric passcode, a numeric version will be generated.
Enabled
Enabled
Embed passcode in invite link for one-click join
Meeting passcode will be encrypted and included in the invite link to allow participants to join with just one click without having to enter the passcode.
Enabled
Enabled
Only authenticated users can join meetings
The participants need to authenticate prior to joining the meetings, hosts can choose one of the authentication methods when scheduling a meeting.
Disabled
Disabled
Meeting Authentication Options
Standard Accounts: Sign in to Zoom (default)
Secure Zoom Accounts: Sign in with @wisc.edu (default)
Both accounts - Allow authentication options. When scheduling a meeting, the host can invite users who can bypass authentication.
If Waiting Room is enabled, phone-only users will be placed in the Waiting Room.
If Waiting Room is not enabled, phone dial-in only users will be allowed to join the meeting.
Enabled
Enabled
Only authenticated users can join meetings from Web client
The participants need to authenticate prior to joining meetings from web client
Enabled
Enabled
Schedule Meeting Settings
Your settings allow you to enable or disable features for your meetings. These settings control video, audio, and Personal Meeting IDs. The Zoom setting status indicators are:
Enabled:
Disabled:
Setting
Description
Default UW-Madison Standard Account
Default UW-Madison Secure Zoom Account
Host Video
Start meetings with host video on
Enabled
Enabled
Participants Video
Start meetings with participant video on. Participants can change this during the meeting.
Enabled
Enabled
Audio Type
Determine how participants can join the audio portion of the meeting. When joining audio, you can let them choose to use their computer microphone/speaker or use a telephone. You can also limit them to just one of those audio types. If you have 3rd party audio enabled, you can require that all participants follow the instructions you provide for using non-Zoom audio.
Telephone and Computer (Standard and Secure Zoom)
Audio Telephone
Computer Audio
Enabled
Enabled
Join before host
Allow participants to join the meeting before the host arrives
Disabled
Disabled
Allow Zoom Rooms to start meeting with Host Key
Transfer hosting permissions from your account to the Zoom Room device. The Zoom Room will host the meeting.
N/A
Disabled, Locked
Enable Personal Meeting ID
A Personal Meeting ID (PMI) is a 9 to 11 digit number that is assigned to your account. You can visit Personal Meeting Room to change your personal meeting settings. Learn more
Enabled
Enabled
Use Personal Meeting ID (PMI) when scheduling a meeting
Use Personal Meeting ID (PMI) when starting an instant meeting
Disabled
Disabled
Mute participants upon entry
Automatically mute all participants when they join the meeting. The host controls whether participants can unmute themselves.
Enabled
Enabled
Upcoming meeting reminder
Receive desktop notification for upcoming meetings. Reminder time can be configured in the Zoom Desktop Client.
Enabled
Enabled
Tracking Pixel - Webinar
Allow webinar hosts to add a tracking pixel to Registration and Registration Successful pages to track page views.
Enabled
Enabled
In Meeting (Basic) Menu Settings
Your settings allow you to enable or disable features for your meetings. These settings control chat, polling, screen sharing, feedback, and reactions. The Zoom setting status indicators are:
Enabled:
Disabled:
Setting
Description
Default UW-Madison Standard Account
Default UW-Madison Secure Zoom Account
Require encryption for 3rd party endpoints (SIP/H.323)
By default, Zoom requires encryption for all data transferred between the Zoom cloud, Zoom client and Zoom Room. Turn on this setting to require encryption for 3rd party endpoints (SIP/H.323) as well
Enabled
Enabled, Locked
Chat
Allow meeting participants to send a message visible to all participants
Check box to prevent participants from saving the chat
By default, allow participants to chat with Everyone
Enabled
Enabled
Private chat
Allow meeting participants to send a private 1:1 message to another participant.
Disabled
Disabled
Auto saving chats
Automatically save all in-meeting chats so that hosts do not need to manually save the text of the chat after the meeting starts
Enabled
Enabled
Sound notification when someone joins or leaves
Play sound for:
Standard Account: Host and co-hosts only
Secure Zoom Account: Everyone
When each participant joins by telephone:
Record and play their own voice
Enabled
Enabled
Send files via meeting chat
Hosts and participants can send files through the in-meeting chat
Disabled
Disabled, Locked
Send files via webinar chat
Hosts and participants can send files through the in-meeting chat
Disabled
Disabled, Locked
Feedback to Zoom
Add a Feedback tab to the Windows Settings or Mac Preferences dialog, and also enable users to provide feedback to Zoom at the end of the meeting
Disabled
Disabled
Display end-of-meeting experience feedback survey
Display a thumbs up/thumbs down survey at the end of each meeting. If participants respond with thumbs down, they can provide additional information about what went wrong.
Disabled
Disabled
Co-host
Allow the host to add co-hosts. Co-hosts have the same in-meeting controls as the host
Enabled
Enabled
Meeting Polling
Allow host to use 'Polls' in meetings. Hosts can add polls before or during a meeting.
Enabled
Enabled
Meeting survey
Allow host to present survey to participants once a meeting has ended.
Allow host to use a 3rd-party survey link
Enabled
Enabled
Webinar Polling
Allow host to use 'Polls' in webinars. Hosts can add polls before or during a webinar.
Enabled
Enabled
Webinar Survey
Allow host to present surveys to attendees once a webinar has ended.
Allow host to use a 3rd-party survey link
Enabled
Enabled
Always show meeting control toolbar
Always show meeting controls during a meeting
Disabled
Disabled
Show Zoom windows during screen share
Disabled
Disabled
Screen sharing
Allow host and participants to share their screen or content during meetings Who can share?
Host Only
All Participants
Who can start sharing when someone else is sharing?
Host Only
All Participants
Enabled
Enabled
Disable desktop/screen sharing for meetings you host
Disable desktop or screen share in a meeting and only allow sharing of selected applications
Disabled
Enabled
Disable screen sharing when guests are in the meeting
Guests include users who not signed in or not in the same account. Participants who dial-in via phone or join with SIP/H.323 devices will still be able to screen share.
Disable
Disable
Annotation
Allow participants to use annotation tools to add information to shared screens
Allow saving of shared screens with annotations
Only the user who is sharing can annotate
Enabled
Enabled
Whiteboard
Allow host and participants to share a whiteboard during a meeting
Allow saving of whiteboard content
Auto save whiteboard content when sharing is stopped
Enabled
Enabled
Remote control
During screen sharing, the person who is sharing can allow others to control the shared content
Disabled
Disabled
Nonverbal feedback
Participants in a meeting can provide nonverbal feedback and express opinions by clicking on icons in the Participants panel
Enabled
Enabled
Meeting Reactions
Allow meeting participants to communicate without interrupting by reacting with an emoji that shows on their video. Reactions disappear after 10 seconds. Participants can change their reaction skin tone in Settings.
All Emojis
Selected emojis
Enabled
Enabled
Join different meetings simultaneously on desktop
Allow user to join different meetings at the same time on one desktop device.
Disabled
Disabled
Allow removed participants to rejoin
Allows previously removed meeting participants and webinar panelists to rejoin
Disabled
Disabled
Allow participants to rename themselves
Allow meeting participants and webinar panelists to rename themselves
Disabled
Disabled
Hide participant profile pictures in a meeting
All participant profile pictures will be hidden and only the names of the participants will be displayed on the video screen. Participants will not be able to update their profile pictures in the meeting.
Disabled
Disabled
In Meeting (Advanced) Menu Settings
Your settings allow you to enable or disable features for your meetings. These settings control captions, breakout rooms, joining from a browser, and live streaming. The Zoom setting status indicators are:
Enabled:
Disabled:
Setting
Description
Default UW-Madison Standard Account
Default UW-Madison Secure Zoom Account
Report participants to Zoom
Hosts can report meeting participants for inappropriate behavior to Zoom's Trust and Safety team for review. This setting can be found on the Security icon on the meeting controls toolbar
Enabled
Enabled
Breakout room
Allow host to split meeting participants into separate, smaller rooms
Allow host to assign participants to breakout rooms when scheduling
Enabled
Enabled
Remote support
Allow meeting host to provide 1:1 remote support to another participant
Disabled
Disabled
Closed captioning
Allow host to type closed captions or assign a participant/third party device to add close captions
Standard Account:
Allow use of caption API Token to integrate with 3rd-party Closed Captioning services
Allow live transcription service to transcribe meeting automatically
Allow viewing of full transcript in the in-meeting side panel
Secure Account:
Allow use of caption API Token to integrate with 3rd-party Closed Captioning services
Allow live transcription service to transcribe meeting automatically
Allow viewing of full transcript in the in-meeting side panel
Enabled
Enabled
Save captions
Allow participants to save fully closed captions or transcripts
Enabled
Disabled, Locked
Language Interpretation
Allow host to assign participants as interpreters who can interpret one language into another in real-time. Host can assign interpreters when scheduling or during the meeting. 9 languages: English, Chinese, Japanese, German, French, Russian, Portuguese, Spanish, Korean
Enabled
Enabled
Far end camera control
Allow another user to take control of your camera during a meeting
Disabled
Disabled, Locked
Group HD video
Activate higher quality video for host and participants. (This will use more bandwidth.)
Standard HD (720P)
Full HD (1080P)
Enabled
Enabled
Virtual background
Allow users to replace their background with any selected image. Choose or upload an image in the Zoom Desktop application settings
Enabled
Enabled
Video filters
Turn this option on to allow users to apply filters to their videos
Disabled
Disabled
Immersive View
Allow hosts to curate case-specific scenes, such as a classroom or boardroom for their meetings or webinars.
Disabled
Disabled
Focus Mode
A mode that shows only hosts and co-hosts' video and profile pictures during a meeting. Focus Mode can be found in the "More" menu in the in-meeting toolbar.
Disabled
Disabled
Identify guest participants in the meeting/webinar
Participants who belong to your account can see that a guest (someone who does not belong to your account) is participating in the meeting/webinar. The Participants list indicates which attendees are guests. The guests themselves do not see that they are listed as guests
Disabled
Enabled
Auto-answer group in chat
Enable users to see and add contacts to 'auto-answer group' in the contact list on chat. Any call from members of this group will be automatically answered
Disabled
Disabled
Only show default email when sending invites
Allow users to invite participants by email only by using the default email program selected on their computer
Disabled
Disabled
Use HTML format email for Outlook plugin
Use HTML formatting instead of plain text for meeting invitations scheduled with the Outlook plugin
Disabled
Disabled
Allow users to select stereo audio in their client settings
Allow users to select stereo audio during a meeting
Enabled
Enabled
Allow users to invite a Room Connector Device to a meeting
Enabled
Enabled
Show H.323/SIP device list
Show the list of H.323/SIP devices in the Call Out tab for "Invite a Room System"
Enabled
Enabled
Only the host can view the H.323/SIP device list
Show the list of H.323/SIP devices only to the meeting host in the Call Out tab for "Invite a Room System"
Disabled
Disabled
Show a "Join from your browser" link
Allow participants to bypass the Zoom application download process, and join a meeting directly from their browser. This is a workaround for participants who are unable to download, install, or run applications. Note that the meeting experience from the browser is limited
Enabled
Enabled
Show "Always Join from Browser" option when joining from join.zoom.us
Allow account members to enable "Always Join from Browser" when they join meetings from join.zoom.us
Disabled
Disabled
Allow live streaming meetings
Disabled
Disabled
Allow live streaming of webinars
FacebookWorkplace by FacebookYouTube
Custom Live Streaming Service
When the webinar has reached capacity, remind users to watch the live stream (doesn't apply to custom RTMP).
Enabled
Disabled
Show a custom disclaimer when starting or joining a meeting
Create your own disclaimer that will be shown at the start of all meetings hosted by your account.
Disabled
Disabled
Request permission to unmute
Select this option in the scheduler to request permission to unmute meeting participants and webinar panelists. Permissions, once given, will apply in all meetings scheduled by the same person
Disabled
Disabled
Enable "Stop incoming video" feature
Allows meeting participants to turn off all incoming video feeds on their screen (does not affect other participants’ screens). To access this feature, click the view button at the top-right corner of your screen.
Enabled
Enabled
Email Notification Settings
Your settings allow you to enable or disable features for your meetings. These settings control when e-mail notifications are sent to meeting hosts, alternate hosts, and participants. The Zoom setting status indicators are:
Enabled:
Disabled:
Setting
Description
Default UW-Madison Standard Account
Default UW-Madison Secure Zoom Account
When a cloud recording is available
Notify host when cloud recording is available
Send a copy to the person who scheduled the meeting/webinar for the host
Send a copy to the Alternate Hosts
Enabled
Enabled
When attendees join meeting before host
Notify host when participants join the meeting before them
Enabled
Enabled
When a meeting is cancelled
Notify host and participants when the meeting is cancelled
Enabled
Enabled
When an alternative host is set or removed from a meeting
Notify the alternative host who is set or removed
Enabled
Enabled
When someone scheduled a meeting for a host
Notify the host there is a meeting scheduled, rescheduled or cancelled
Enabled
Enabled
When the cloud recording is going to be permanently deleted from trash
Notify the host 7 days before the cloud recording is permanently deleted from trash
Enabled
Enabled
Other Settings
Your settings allow you to enable or disable features for your meetings. The Zoom setting status indicators are:
Enabled:
Disabled:
Setting
Description
Default UW-Madison Standard Account
Default UW-Madison Secure Zoom Account
Blur snapshot on iOS task switcher
Enable this option to hide potentially sensitive information from the snapshot of the Zoom main window. This snapshot display as the preview screen in the iOS tasks switcher when multiple apps are open
Enabled
Enabled
Direct call a room system
Call a SIP/H.323 room system directly from the client. Enable direct call to a room system from client. This adds a 'Call Room' button to the client home page.
Disabled
Disabled
Invitation Email
Your meeting attendees will receive emails in language based upon their browser/profile settings. Choose languages which your expected attendees will receive content in to edit.
English
English
Schedule Privilege
You can assign users in your account to schedule meetings on your behalf. You can also schedule meetings on behalf of someone that has assigned you scheduling privilege. You and the assigned scheduler must be on a Paid plan within the same account.
Enabled
Enabled
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