DoIT Repair - Departmental & Personal Repair Referrals
Personal Devices
The DoIT Onsite Help Desk provides onsite, phone, chat, and email support for troubleshooting personal software issues and departmental hardware repair. Software repair services are limited to operating system formatting, reinstalls, updates, and data transfers. DoIT Repair does not provide support for user-installed, third-party applications.
Since personal hardware repairs are no longer supported, the recommendation for personal hardware repair is to refer back to the vendor that the machine was purchased from for repair options or to refer to a third-party repair shop. DoIT Repair is not responsible for third-party repair shop costs or handling of customer equipment and does not have a formal partnership with any repair shops in the greater Dane County area.
Contract Partner Support
If your department is a Contracted Partner supported by DoIT Departmental Tech Support, users must contact Contract Partner Support to initiate a repair request. If you are unsure, please contact Contract Partner Support via methods listed on: https://kb.wisc.edu/departmentalsupport/
Departmental Devices
If you are on campus you can submit a departmental repair request here: DoIT Departmental Repair Request Form
Computers in need of hardware services can be checked in at the Onsite Help Desk and will be serviced by our contracted vendor (Vanguard). Both out-of-warranty or warrantied Apple and Dell machines are eligible for repair services.
If there is a cost for the repair, Vanguard will reach out to the person noted in the repair form (from Self-Service submission or from checking in via DoIT Onsite Help Desk) for cost, repair approval, and payment unless otherwise stated at the time of check-in. There is usually a minimum cost for initial diagnostics for any out of warranty hardware repair such as a $65 diagnostic fee going towards the first hour of labor.
Refer to Shipping to the DoIT Help Desk - Computer Repair and Loaner Equipment if you would like to ship a computer to us from a location that is not on campus. DoIT will not cover shipping fees or insurance and is not liable for any damages or lost/stolen packages during transit.