CloudFax - Enable Microsoft 365 Account to Send Faxes

This document explains how to enable the primary address on your Office 365 user email account to send faxes using the CloudFax service.

Please note, the steps below will only enable the option to send faxes from your Office 365 email account associated with your NetID. It does not enable the option to receive faxes. Incoming faxes will be sent to an Office 365 service account created by your department or DoIT. Consult your IT department or the DoIT Help Desk for information about receiving faxes.

Note about using Office 365 service accounts to send faxes through CloudFax:

  • If a service account is assigned to a fax number to receive faxes, it can also be used to send faxes. You do not need to enable the option to send faxes for the service account. When the account is assigned to a fax number, it is automatically enabled to send faxes.
  • If a service account is not assigned to a fax number, it cannot be used to send faxes.

Eligibility - only Office 365 accounts associated as:

  • Faculty
  • Staff
  • Student employees

Enable Office 365 NetID account to send faxes

  1. Login to https://email.wisc.edu/admin using your NetID credentials.
  2. Click on My Account.
  3. Click on CloudFax from the left-side menu.
  4. Click on Status.
  5. Click on the Enable CloudFax Sending button. This button will not appear if you are already enabled for this service. The screen will indicate you are already enabled.

    cloudfax waa enable send

    After enabling CloudFax sending, you may need to refresh the page to show the sending capability has been enabled for your account.

    cloudfax after enabling button

  6. You can now send faxes using your primary Office 365 email account. Learn how to get started.

Enable Office 365 Service account to send faxes

Important:

  • If a service account is assigned to a fax number to receive faxes, it can also be used to send faxes. You do not need to enable the option to send faxes for the service account. When the account is assigned to a fax number, it is automatically enabled to send faxes.
  • If a service account is not assigned to a fax number, it cannot be used to send faxes.

To send a fax email using a service account: Learn how to get started.


Keywords:
cloudfax enable sending a fax wisc.edu email service o365 m365 microsoft 365 
Doc ID:
103291
Owned by:
CloudFax S. in CloudFax
Created:
2020-06-23
Updated:
2023-02-02
Sites:
CloudFax, DoIT Help Desk, Microsoft 365