WiscIT - Version 10 Testing

On December 29th, starting in the early morning, Cherwell will be upgraded to version 10. This document lays out the steps for testing and validation of version 10. We will be testing from Late November to December 22nd.

During this time we would like you to test and validate your use in the new version of Cherwell. The test environment has been loaded with production data prior to mid September 2020. Email notifications to technologists and agents will deliver only to admins. If you initiate an email to a customer using the email option under the File Menu and in the Journals section, make sure to remove the customers email address from the TO: field to avoid sending the customer an email.

A key feature of Cherwell is that all of the workflows and customization that we have made are above the code layer and therefore upgrades do not break existing functionality.

While this has been our experience, we would like you to test your use of Cherwell.  

Testing Cherwell Version 10

We would like you test Cherwell and use it the way you normally use the tool and report your experience by emailing wiscit-support@doit.wisc.edu

  • Create Incidents, Changes, Problems
  • Run Dashboards, Searches, OneSteps, Reports

Note:  Cherwell Test is running in our test environment and is not running on the full server environment as our production environment, speeds may be impacted.  Data was last refreshed in mid-September and will not contain up to date incident information.

Access  to Cherwell Version 10

There are several ways to test Cherwell version 10.  You can use either the web client or the installed client (windows only). 

Note: If you install Cherwell version 10, it will overwrite the production install. Once you have completed testing you will need to reinstall the production environment.

Web Client: https://test.wiscit.wisc.edu/CherwellClient/Access 

Customer Portalhttps://test.wiscit.wisc.edu/CherwellPortal

Installed Client (you can only install one version of Cherwell at a time)

Version Release Notes




Keywords:wiscit cherwell version 10 10.1.1 December upgrade testing validation   Doc ID:107380
Owner:Will C.Group:DoIT Help Desk
Created:2020-11-24 11:36 CSTUpdated:2020-12-10 11:49 CST
Sites:DoIT Help Desk, DoIT Staff, WiscIT - Wisconsin IT Service Manager
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