UCCX 12.5 - Supervisor Training Information

Cisco Unified Contact Center Express (UCCX) is used by groups on campus with large call volume. Agents use a browser-based software, Finesse, with their telephone (either a physical telephone or Jabber) to manage their calls. This is a list of the documentation used to train new supervisors on UCCX.

Keywordscisco contact center express call center Finesse agent agents phone telephone supervisors train info documentation   Doc ID110014
OwnerELIZABETH C.GroupVoice Services
Created2021-03-31 07:58:31Updated2022-11-15 12:36:23
SitesDoIT Help Desk, Voice Services
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